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Strategies for innovative business models in public administration. Innovation in business models has long been a cornerstone in the private sector, and now, its adoption is gaining momentum in the public sector. Leading this transformation, Kuno Schedler and Ali A. Guenduez present their groundbreaking work, adapting the globally recognized Business Model Navigator to the public sector: The Service Model Navigator.
Strategies for innovative business models in public administration. Innovation in business models has long been a cornerstone in the private sector, and now, its adoption is gaining momentum in the public sector. Leading this transformation, Kuno Schedler and Ali A. Guenduez present their groundbreaking work, adapting the globally recognized Business Model Navigator to the public sector: The Service Model Navigator.
Kuno Schedler, Prof. Dr. oec. (1961) ist seit 1996 Professor für Public Management an der Universität St. Gallen und Direktor am Institut für Systemisches Management und Public Governance (IMP-HSG). Er ist Verfasser zahlreicher Beiträge zum Public Management, Mitglied verschiedener Editorial Boards und Begründer des International Public Management Network, eines weltumspannenden Forscher-Netzwerks. Im Weiteren ist er Verwaltungsratspräsident der Schweizer Paraplegiker Forschung AG und Stiftungsrat der Schweizer Paraplegiker Stiftung.Prof. Dr. Ali A. Guenduez leitet das Smart Government Lab am IMP der Universität St. Gallen (HSG). Er forscht und lehrt zu Fragen der Digitalisierung der öffentlichen Verwaltung. Innovative Service Modelle sieht er als Chance, die Möglichkeiten der smarten Technologien für die Verwaltung noch besser auszuschöpfen.
Inhaltsangabe
1 What are service models, and what do they bring to the public sector? 8 2 Typology of service models in the public sector 25 The state as activator 31 A1 Contracting out 32 A2 Crowdsourcing 36 A3 Developer platform 40 A4 Fractional ownership 44 A5 Service platform 48 A6 Orchestration 52 A7 Selfservice 56 The state as service provider 61 B1 Addon 62 B2 Barter 66 B3 Digitalization 70 B4 Experience selling 74 B5 Quality variants 78 B6 Lockin 82 B7 Mass personalization 86 B8 Object selfservice 90 B9 Open source 94 B10 Outsourcing 98 B11 Rent instead of buy 102 B12 Service provider 106 B13 Sensor as a service 110 B14 Shop in shop 114 B15 Onestop shop 118 B16 Guaranteed availability 122 The state as funder 127 C1 Guarantee 128 C2 Impact funding 132 C3 Seed money 136 C4 Development loan 140 C5 Subsidy 144 C6 Voucher 148 C7 Foregone revenue 152 The state as guardian of public goods 157 D1 Concession 158 D2 License 162 D3 Permit 166 D4 Register 170 D5 Regulation 174 D6 Sanction 178 The state as revenue shaper 183 E1 Auction 184 E2 Crowdfunding 188 E3 Flat rate 192 E4 Leverage customer data 196 E5 Revenue sharing 200 E6 Sell your network 204 E7 Taxfinanced service 208 E8 Trash to cash 212 E9 User pays 216 3 Designing innovative service models 220 4 Combining service models into more complex arrangements 230 5 What comes after design? Implementation! 238 Endnotes 242 Literature 243 Figures 255 Tables 255 Impressum 256
1 What are service models, and what do they bring to the public sector? 8 2 Typology of service models in the public sector 25 The state as activator 31 A1 Contracting out 32 A2 Crowdsourcing 36 A3 Developer platform 40 A4 Fractional ownership 44 A5 Service platform 48 A6 Orchestration 52 A7 Selfservice 56 The state as service provider 61 B1 Addon 62 B2 Barter 66 B3 Digitalization 70 B4 Experience selling 74 B5 Quality variants 78 B6 Lockin 82 B7 Mass personalization 86 B8 Object selfservice 90 B9 Open source 94 B10 Outsourcing 98 B11 Rent instead of buy 102 B12 Service provider 106 B13 Sensor as a service 110 B14 Shop in shop 114 B15 Onestop shop 118 B16 Guaranteed availability 122 The state as funder 127 C1 Guarantee 128 C2 Impact funding 132 C3 Seed money 136 C4 Development loan 140 C5 Subsidy 144 C6 Voucher 148 C7 Foregone revenue 152 The state as guardian of public goods 157 D1 Concession 158 D2 License 162 D3 Permit 166 D4 Register 170 D5 Regulation 174 D6 Sanction 178 The state as revenue shaper 183 E1 Auction 184 E2 Crowdfunding 188 E3 Flat rate 192 E4 Leverage customer data 196 E5 Revenue sharing 200 E6 Sell your network 204 E7 Taxfinanced service 208 E8 Trash to cash 212 E9 User pays 216 3 Designing innovative service models 220 4 Combining service models into more complex arrangements 230 5 What comes after design? Implementation! 238 Endnotes 242 Literature 243 Figures 255 Tables 255 Impressum 256
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