Joe Petrick

Total Quality in Managing Human Resources (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence.
The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century.
In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 388
• Erscheinungstermin: 6. Oktober 2017
• Englisch
• ISBN-13: 9781351407892
• Artikelnr.: 49985141

Autorenporträt

Petrick, Joe

Inhaltsangabe

Why Total Quality in Managing Human Resources? Driving Forces Reshaping the
Human Resource Environment A Brief History of U.S. Human Resource
Management The House of Total Quality: The Challenging Opportunity for
Human Resources Ethical Work Culture and Expanded Human Resource Roles
Human Resource Management and the Total Quality Difference Barriers and
Responses to Total Quality Human Resource Management Implementation
Review/Discussion Questions Endnotes AppendixCustomer Satisfaction:
Strategy Dimensions The Total Quality Business Strategy Total Quality
Business Strategy Planning Total Quality Business Strategy Management The
Total Quality Human Resource Strategy Total Quality Human Resource Strategy
Planning Total Quality Human Resource Strategy Management Review/Discussion
Questions Endnotes Practitioner Assessment InstrumentsContinuous
Improvement: Process Dimensions The Total Quality Business Processes Total
Quality Business Process Planning Total Quality Business Process Management
Total Quality Human Resource Processes Total Quality Human Resource Process
Planning Total Quality Human Resource Process Management Review/Discussion
Questions Endnotes Practitioner Assessment InstrumentsSpeaking with Facts:
Project Dimensions The Total Quality Business Projects Total Quality
Business Project Planning Total Quality Business Project Management Total
Quality Human Resource Projects Total Quality Human Resource Project
Planning Total Quality Human Resource Project Management Review/Discussion
Questions Endnotes Practitioner Assessment InstrumentsRespect for People:
Performance Dimensions The Total Quality Business Individual Performance
Total Quality Business Performance Planning Total Quality Business
Performance Management Total Quality Human Resource Performance Total
Quality Human Resou