Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
- Features two chapters on the latest ISO standards
- Includes an introduction to statistics to help the reader fully grasp content on statistical quality control
- Contains case studies that explore many TQM themes in real life situations
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