Sayeda Begum, Chandrasekharan Rajendran, Prakash Sai L., K. Ganesh, Sanjay Mohapatra

Total Quality Management in Higher Education (eBook, PDF)

Study of Engineering Institutions

• Format: PDF

Produktbeschreibung

This book offers a conceptual, theoretical, and empirical overview of the role of Total Quality Management (TQM) in Indian Higher Education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 222
• Erscheinungstermin: 23. Dezember 2020
• Englisch
• ISBN-13: 9781000332322
• Artikelnr.: 60584534

Autorenporträt

Sayeda Begum is Assistant Professor, Saudi Electronic University, Kingdom of Saudi Arabia, Riyadh, Saudi Arabia.

Chandrasekharan Rajendran is Professor, Department of Management Studies, IIT Madras, Madras, India.

Prakash Sai L. is Professor, Department of Management Studies, IIT Madras, Madras, India.

K. Ganesh is Senior Knowledge Expert at McKinsey and Company and Global Lead, Manufacturing and Supply Chain (MSC) Center of Competence (CoC), Tamil Nadu, India.

Sanjay Mohapatra is Professor of Information Systems, Xavier Institute of Management, Bhubaneswar, India.

Inhaltsangabe

1. Introduction
2. Review of Literature
3. Total Quality Management in Engineering Educational Institutions:
Framework and Dimensions of TQM Explained
4. Total Quality Management in Engineering Educational Institutions:
Faculty Members', Students', And Alumni (Stakeholders') Perspective
5. Relationship Between Total Quality Management and Institutional
Effectiveness of Engineering Educational Institutions
6. Comparative Study of Stakeholders' Perceptions of Total Quality
Management Across Institutions
7. Summary and Conclusions
Appendix 1. Pre-Questionnaire Survey - Alumni Perceptions on The Overall
Functioning and Administration of Engineering Institutions
Appendix 2. Instrument - Perspective of Faculty Members on TQM
Practices/Dimensions
Appendix 3. Instrument - Perspective of Students
Appendix 4. Instrument - Perspective of Alumni
References