Guy St. Clair

Total Quality Management in Information Services (eBook, PDF)

• Format: PDF

Produktbeschreibung

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: `Total quality management means quality service¿ -- Part 1 Quality and Information Services -- Part 2 TQM ¿ the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

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Produktdetails

• Verlag: De Gruyter
• Seitenzahl: 286
• Erscheinungstermin: 10. Mai 2012
• Englisch
• ISBN-13: 9783110963984
• Artikelnr.: 56305652

Inhaltsangabe

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index