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  • Format: ePub

Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs and focuses the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management.

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  • Größe: 1.81MB
Produktbeschreibung
Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs and focuses the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management.


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Autorenporträt
Michael B. Weinstein