Difficult clients are a part of every business. If you want your business to flourish in this world of instant gratification and social media; you have to approach difficult clients and situations tactfully. In this book, you'll learn: . How to win complex business negotiations. . How to approach difficult clients and situations with confidence. . How to build credibility, cultivate relationships, and make clients feel valued. . The difference between BATNA, ZOPA and much more....
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