Train Customer Service Reps for Success (eBook, PDF) - Armstrong, Rachel
12,95 €
12,95 €
inkl. MwSt.
Sofort per Download lieferbar
payback
6 °P sammeln
12,95 €
12,95 €
inkl. MwSt.
Sofort per Download lieferbar

Alle Infos zum eBook verschenken
payback
6 °P sammeln
Als Download kaufen
Geschenk
Als Download kaufen
12,95 €
inkl. MwSt.
Sofort per Download lieferbar
payback
6 °P sammeln
Jetzt verschenken
12,95 €
inkl. MwSt.
Sofort per Download lieferbar

Alle Infos zum eBook verschenken
payback
6 °P sammeln
  • Format: PDF

Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers' expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps…mehr

Produktbeschreibung
Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers' expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, D ausgeliefert werden.