Essay from the year 2017 in the subject Leadership and Human Resources - Miscellaneous, grade: A, , language: English, abstract: This paper speaks about the importance of employees in a business especially when properly trained. It goes deeper into the various methods of training that is used by different organizations. The pros and the cons of training are also explored while focusing on how training affects the outcome of staff performance, customer satisfaction, turnover rates, staff loyalty and market value of the company.