Looking for ways to improve quality and cut costs, healthcare organizations are in the midst of overhauling all of their operational systems, as they seek to achieve heightened levels of quality. After providing a historical perspective and an analysis of the changing demands and demographics behind this current push, noted healthcare write Mark Hagland provides a thorough look at in-depth case studies involving dramatic transformations in health delivery systems of varying complexity. Hagland also looks at the role of information technology in these transformations and discusses likely outcomes and future trends.
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