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  • Format: PDF

Building a better rapport with your clients How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like &quote;improving listening skills&quote; and &quote;not jumping to conclusions&quote;, they rarely tackle the issue of how to build a better rapport with the client.Transcending IT auditor archetypesExploring how and why an auditor can remain trapped in an ascribed role, this book fills a gap…mehr

Produktbeschreibung
Building a better rapport with your clients How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like "e;improving listening skills"e; and "e;not jumping to conclusions"e;, they rarely tackle the issue of how to build a better rapport with the client.Transcending IT auditor archetypesExploring how and why an auditor can remain trapped in an ascribed role, this book fills a gap in the market by helping the reader to avoid the traditional finger-pointing stance and instead become a convincing partner with business and technology counterparts.The book is divided into three parts:Part I discusses the landscape of auditor archetypes and the shadows they cast.Part II looks at ways and means to transcend these archetypes.Part III revisits the nature of auditing in the context of the archetypes presented.Through selected exercises at the conclusion of each chapter, the reader is challenged to step outside of the box and uncover tangible ways of avoiding common stereotypes associated with the IT auditor.Practical techniques for overcoming common perceptionsTurning Heads and Changing Minds provides the IT auditor (student or practitioner) with an understanding of soft skills. It takes a hard look at common auditor perceptions that can hinder an audit and offers practical techniques for overcoming them. Rather than issue a list of 'should dos', the book offers the reader an intuitive, organic approach, with real-life IT scenarios involving general computer, application and third-party controls at various stages of an audit life cycle.Evolve the role of the IT auditor from hinderer to enabler.

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Autorenporträt
Chong Ee did not start out being an IT auditor; he became one after donning the hats of an IT management consultant and a business analyst. Over time, Chong worked on both sides: external auditing and in-house compliance. In 2012, he returned to systems implementation for cloud apps after eight years in Sarbanes-Oxley compliance. He has spoken at conferences hosted by the MIS Training Institute (MISTI), Information Systems Audit and Control Association (ISACA), Institute of Internal Auditors (IIA) and Society of Corporate Compliance and Ethics (SCCE), and has had articles published in the Internal Auditor magazine and ISACA and Information Systems Security Association (ISSA) journals. His first book, Compliance by Design: IT Controls that Work, was published by IT Governance Publishing in September 2011. Chong is an active Certified Information Systems Auditor (CISA) and Certified in the Governance of Enterprise IT (CGEIT).