Understanding, Managing and Implementing Quality (eBook, PDF)

Frameworks, Techniques and Cases
Redaktion: Antony, Jiju; Preece, David

• Format: PDF

Produktbeschreibung

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 254
• Erscheinungstermin: 6. September 2002
• Englisch
• ISBN-13: 9781134596164
• Artikelnr.: 42976239

Autorenporträt

Jiju Antony, David Preece

Inhaltsangabe

List of figures
List of tables
List of contributors
Acknowledgements
Glossary
Introduction
PART I Developing a strategic orientation for Quality Management
PART II Quality improvement tools and techniques for the twenty-first century
PART III Case studies in Quality Management
Index