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Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance, Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations. Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic…mehr
Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance, Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations.
Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic chapters. Part Two focuses on performance following intragroup conflict, covering topical areas such as dissent, groupthink and strategic decision-making. Part Three deals with the performance-enhancing effect of intergroup conflict and competition, and addresses contemporary issues such as intergroup competition, collective negotiation and diversity management. The final section focuses on applications and intervention strategies that can stimulate conflict in ways that improve performance in groups and organizations.
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Autorenporträt
Carsten K W de Dreu is Associate Professor of Organizational Psychology at the University of Amsterdam. He has published various articles in international journals on the subject of minority influence, negotiation, and conflict escalaton. Evert van de Vliert is Professor of Organizational and Applied Social Psychology at the University of Groningen, Research Director of the Kurt Lewin Institute in Amsterdam and President of the International Association for Conflict Management. He has published numerous articles and several books on the subject of conflict, including Role Transitions: Exploration and Explanations (1984) and has a title forthcoming Theoretical Frontiers of Complex Interpersonal Conflict Behaviour. CONTRIBUTORS OUTSIDE WESTERN HEMISPHERE Gary A. Bornstein, Hebrew University, Jerusalem Nanne K. de Vries University of Amsterdam Ido Erev Technion -Haifa Martin C Euwema, University of Utrecht Onne Janssen University of Groningen Aukje Nauta University of Groningen Dean Tjosvold Lingham College Hong Kong
Inhaltsangabe
Introduction Conflict and Performance: Benefits for Groups and Organizations PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE Productive Conflict - Carsten K W de Dreu The Importance of Conflict Management and Conflict Issue Conflict within Interdependency - Dean Tjosvold Its Value for Productivity and Individuality The Effectiveness of Mixing Problem Solving and Forcing - Evert van de Vliert et al PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE Mitigating Groupthink by Stimulating Constructive Conlflict - Marlene E Turner and Anthony R Pratkanis Minority Dissent in Organizations - Carsten K W de Dreu and Nanne K De Vries Affective and Cognitive Conflict in Work Groups - Karen A Jehn Increasing Performance through Value-Based Intragroup Conflict The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance - Allen A Amason and David M Schweiger PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION The Enhancing Effect of Intergroup Competition on Group Performance - Gary A Bornstein and Ido Erev Good News about Competitive People - Peter J D Carnevale and Tahira M Probst Productive Conflict - Linda L Putnam Negotiation as Implicit Coordination Constructive for Whom? The Fate of Diversity Disputes in Organizations - Anne Donnellon and Deborah M Kolb PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS Positive Effects of Conflict - Robert A Baron Insights from Social Cognition Third Party Consultation as the Controlled Stimulation of Conflict - Ron Fisher Enhancing Performance by Conflict-Stimulating Intervention - Evert van de Vliert
Introduction Conflict and Performance: Benefits for Groups and Organizations PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE Productive Conflict - Carsten K W de Dreu The Importance of Conflict Management and Conflict Issue Conflict within Interdependency - Dean Tjosvold Its Value for Productivity and Individuality The Effectiveness of Mixing Problem Solving and Forcing - Evert van de Vliert et al PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE Mitigating Groupthink by Stimulating Constructive Conlflict - Marlene E Turner and Anthony R Pratkanis Minority Dissent in Organizations - Carsten K W de Dreu and Nanne K De Vries Affective and Cognitive Conflict in Work Groups - Karen A Jehn Increasing Performance through Value-Based Intragroup Conflict The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance - Allen A Amason and David M Schweiger PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION The Enhancing Effect of Intergroup Competition on Group Performance - Gary A Bornstein and Ido Erev Good News about Competitive People - Peter J D Carnevale and Tahira M Probst Productive Conflict - Linda L Putnam Negotiation as Implicit Coordination Constructive for Whom? The Fate of Diversity Disputes in Organizations - Anne Donnellon and Deborah M Kolb PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS Positive Effects of Conflict - Robert A Baron Insights from Social Cognition Third Party Consultation as the Controlled Stimulation of Conflict - Ron Fisher Enhancing Performance by Conflict-Stimulating Intervention - Evert van de Vliert
Rezensionen
`This book contributes significantly to understanding the integrated topic of conflict and performance...the book provides a real review of how to use conflict in organizations' - International Journal of Selection and Assessment `Using Conflict in Organizations is an excellent empirical reference text' - Management Learning `The authors are of impeccable academic standing. The editorship is thorough and concise. The work presented is stimulating and current' - Therapeutic Communities
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