Richard Morrow

Utilizing the 3Ms of Process Improvement in Healthcare (eBook, PDF)

A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership

• Format: PDF

Produktbeschreibung

Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 320
• Erscheinungstermin: 27. Juli 2017
• Englisch
• ISBN-13: 9781439895375
• Artikelnr.: 40066382

Autorenporträt

Rick Morrow is a consultant with more than 25 years of senior leadership experience in healthcare, aviation, construction, automotive, and high tech. Morrow leads the automotive industry Healthcare Performance Partners' Quality, Safety, and High Reliability unit, a MedAssets company. He has authored Lean Six Sigma performance excellence courses and taught and deployed programs internationally for Eaton Corporation, SKF, Motorola, United Airlines, The Joint Commission, and Healthcare Performance Partners.
Morrow is the author and leader of HPP's Six Sigma consulting and wrote and leads the Belmont University Lean Healthcare Certification Program for Supply Chain Professionals, which is a blend of The Toyota Production System, Six Sigma, and Change Leadership. Morrow also wrote and taught The University of Penn's Penn Medicine Leadership and Performance Improvement courses. He authored the Lean Six Sigma Program at The Joint Commission and led its Center for Transforming Healthcare, where he and his team led collaborations improving patient care and safety with major academic medical centers including Cedars-Sinai, Johns Hopkins, Mayo Clinic, Intermountain Healthcare, North Shore Long Island Jewish, and Stanford University.
Morrow earned his MBA from the University of Illinois' Executive Program and has a B.S. in business from Illinois State University. His certifications include Motorola Master Black Belt and Lean Enterprise from the University of Tennessee. He is an international speaker on Lean Six Sigma, Quality, and Safety at conferences including NPSF, ASC, and ASQ.
Morrow is also the author of the companion book, Utilizing the 3Ms in Process Improvement, and is a contributing editor on performance improvement, quality, and safety publications.
He is as proud of his work coaching his son and daughter in baseball and soccer as he is of leading as president of the Holy Family Commission of Education.

Inhaltsangabe

Foreword
Acknowledgments
Preface
About the Author
1. Overview of Process Improvement and the 3Ms
2. Change Leadership
3. Resistance to Change and Process Improvement
4. Process Improvement Methodologies
5. Roadmap for Process Improvement
6. Chartering the Process Improvement Work
7. Stakeholder Analysis
8. Finding the Root Causes
Improving
and Controlling
9. Utilizing the 3Ms: Measure
Manage to the Measure
and Make It Easier
10. What to Measure
11. Measure Risk to Achieve High Reliability
12. Measurement as a System
13. How to Share and Communicate Measurements
14. 3Ms: Manage to the Measure
15. 3Ms: Make It Easier
16. High Reliability
17. Summary
Appendix 1: Roadmap for Performance Excellence
Appendix 2: Process Improvement Foundational Tools
Appendix 3: The Emancipation Proclamation
Appendix 4: Charter Template
Appendix 5: Stakeholder Analysis Template
Appendix 6: Hand Hygiene Data Collection Sheet
Appendix 7: Hand Hygiene Compliance Chart for Posting
Appendix 8: Measure Data Collection Tool
Appendix 9: FMEA Severity
Occurrence
Detection Tables
Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis