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All the papers in this ebook strive to add to the growing FM healthcare evidence base. In order to raise the profile of FM through the scientific evidence base, the people responsible for delivering the research and presenting the findings should carefully consider the language used. Those accountable in healthcare and making decisions want to know the contribution services can make to their organization, in this case the well being of the patient. Therefore, if facilities managers want to prove the contribution of their services to those in the boardroom, then they need to talk in a language that holds currency.
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