Don Tapping, Tom Shuker

Value Stream Management for the Lean Office (eBook, ePUB)

Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

• Format: ePub

Produktbeschreibung

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of bas

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Produktdetails

• Verlag: Taylor & Francis
• Erscheinungstermin: 19. Februar 2018
• Englisch
• ISBN-13: 9781040081594
• Artikelnr.: 70002437

Autorenporträt

Don Tapping, Tom Shuker

Inhaltsangabe

Overview
Introduction
Step 1Commit to Lean
Step 2Choose the Value Stream
Step 3Learn About Lean
Step 4Map the Current State
Step 5Identify Lean Metrics
Step 6-Phase I Map the Future State-Customer Demand
Step 6-Phase II Map the Future State-Continuous Flow
Step 6-Phase III Map the Future State-Leveling
Step 7Create Kaizen Plans
Step 8Implement Kaizen Plans
Glossary
References
Index