Harry Paul, John Britt, Ed Jent

Who Kidnapped Excellence? (eBook, ePUB)

What Stops Us from Giving and Being Our Best

• Format: ePub

Produktbeschreibung

Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life. The book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellence's team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back. And who is the culprit? Has Average kidnapped Excellence and replaced Excellence's team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser? A mysterious ransom note sparks the struggle between Average and Excellence. Integrated into this tale of organizational excellence is the story of Dave, a delivery man. The kidnapping causes Dave to contemplate his own life and relationships in a way that makes the paths of personal and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best in every aspect of their lives.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, D ausgeliefert werden.

Produktdetails

• Verlag: Berrett-Koehler Publishers
• Seitenzahl: 168
• Erscheinungstermin: 6. Dezember 2013
• Englisch
• ISBN-13: 9781626560895
• Artikelnr.: 41221525

Autorenporträt

Harry Paul has over thirty years' experience in business, including management training and consulting, sales, distribution, product development, and international operations. He is the coauthor of six books, including Revved! (with Ross Reck) and the New York Times and Wall Street Journal bestseller Fish!

Inhaltsangabe

Foreword
Introduction
1. Excellence Kidnapped
2. The Demand for the Return of Excellence
3. Average and His Team Get to Work
4. Below Average
5. Passion Meets N. Different
6. Competency Meets N. Ept.
7. Flexibility Meets N. Flexibility
8. Communication Meets Miss Communication
9. Ownership Meets Poser
10. Leadership Meets the Employees
11. What Every Leader, Manager, Supervisor, and Employee Must Know About Excellence
Epilogue
Now ELEVATE Your Excellence!
5 People and Companies Who Get It
Jack, the Coffee Tastes Better When You Make It!
Baptist Hospital
First Choice Home Medical
Southwest Airlines
Mitchells Family of Stores
Galt House Hotel
Acknowledgments
About the Authors

Rezensionen

As a believer in the philosophy outlined in Harry Paul s book Fish!, I feel Who Kidnapped Excellence? has the same potential to have a profound impact with its straightforward, plainspoken message that will resonate with everyone from the frontline to the executive office, at work and in one s personal life. I had a few aha moments myself that made me see my own personal situation in a new light and provided a framework to lead my current team from good to great.
John D. Smith, regional president and general manager in the hospitality and entertainment industry

The privilege of a lifetime is to be the best of who you are and to exercise that privilege every day. Who Kidnapped Excellence? will show you how!
Rick Peterson, Director of Pitching Development for the Baltimore Orioles and Pitching Coach for the Oakland A s during the Moneyball era

What stops you from giving and getting your best? Read Who Kidnapped Excellence? and find out. The key principles and practical applications in this book are life changing.
Donald D. Snyder, former Dean, William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas

An exciting management thriller that can be of immense value to change agents in the workplace. Thank you, Harry, John, and Ed, for authoring this wonderful book on being and delivering the best.
N. S. Rajan, Member, Group Executive Council, and Group Chief Human Resources Officer, Tata Sons

To be excellent in our professional and personal lives is a choice. The authors make their points about achieving excellence using a fun whodunit crime story that most of us will relate to. I highly recommend this book to all those seeking to develop or sustain excellence in their lives.
J. Talbot (Tal) Land, former Healthcare Consulting Partner, Ernst & Young

A fun and easy read that simply addresses the critical need for company cultures to never take their eyes off Excellence as it can quickly disappear before you know it!
Jon Headlee, President, Ten Adams, a health-care marketing and culture firm business