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In the bustling landscape of modern business, customer service has evolved beyond being a mere support function to a pivotal driver of sales success. The era of transactional exchanges has given way to an era where winning customer loyalty and trust is paramount. As the old adage goes, "Customers don't care how much you know until they know how much you care." The synergy between exceptional customer service and sales has become the cornerstone of sustainable growth and competitive advantage for businesses across industries. The purpose of this book is to delve deep into the relationship…mehr
In the bustling landscape of modern business, customer service has evolved beyond being a mere support function to a pivotal driver of sales success. The era of transactional exchanges has given way to an era where winning customer loyalty and trust is paramount. As the old adage goes, "Customers don't care how much you know until they know how much you care." The synergy between exceptional customer service and sales has become the cornerstone of sustainable growth and competitive advantage for businesses across industries. The purpose of this book is to delve deep into the relationship between customer service and sales, unveiling the power of delivering outstanding service experiences to transform customers into brand advocates and loyal patrons. By creating a customer-centric culture and weaving together the art of service and the science of selling, businesses can forge meaningful connections that not only win hearts but also open wallets.
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Autorenporträt
In this book, I would be remiss if I didn't express my heartfelt appreciation and admiration for the remarkable authors who have paved the way in the world of personal finance and self-improvement. Their words have resonated with millions, empowering them to unlock their true potential and achieve financial freedom. From the timeless wisdom of renowned authors such as Napoleon Hill, Dale Carnegie ,Tony Robbins, Robert Kiyosaki, Stephen R. Covey, Malcolm Gladwell, Eckhart Tolle, Tim Ferriss, Brené Brown, Brian Tracy, Seth Godin, Daniel Pink, John C. Maxwell, Simon Sinek, Gary Vaynerchuk, Jim Rohn, Chris Guillebeau, Elizabeth Gilbert, Austin Kleon, Cal Newport, J.K. Rowling, Mark Manson, Robin Sharma, Paulo Coelho ,T. Harv Eker, Suze Orman, Deepak Chopra, David Allen, Ryan Holiday, Richard Branson, who have captivated readers with their profound insights, to the transformative teachings of esteemed speakers like Tony Robbins, whose motivational prowess has inspired countless individuals, each of these luminaries has left an indelible mark on the landscape of personal development. Their dedication to empowering others, coupled with their unwavering commitment to sharing their knowledge and experiences, has ignited a spark of inspiration in the hearts of readers around the globe. It is with deep gratitude and utmost respect that I pay tribute to these remarkable individuals who have enriched our lives and played a significant role in shaping the very essence of this book.
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