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Learn practical methods for reducing technology overload and related employee burnout at your organization In Zen and the Art of Digital Transformation: Leading a Mindful Redesign of the Digital Enterprise, veteran digital transformation consultant, Sara Teitelman, MPH, shares her proven process for improving the state of an organization's enterprise technology in ways that boost employee happiness and productivity. Grounded in best practices from human-centered design, knowledge management, and change management, these methods will help organizations of all sizes assess the performance of…mehr
Learn practical methods for reducing technology overload and related employee burnout at your organization
In Zen and the Art of Digital Transformation: Leading a Mindful Redesign of the Digital Enterprise, veteran digital transformation consultant, Sara Teitelman, MPH, shares her proven process for improving the state of an organization's enterprise technology in ways that boost employee happiness and productivity. Grounded in best practices from human-centered design, knowledge management, and change management, these methods will help organizations of all sizes assess the performance of their digital tools and develop a phased plan of action for decluttering their digital landscape and realizing the full value of their IT investments. Importantly, it is these same actions that will position organizations to make best use of the growing collection of highly sophisticated, AI-driven capabilities that will soon be part of every workplace.
Case studies and downloadable templates developed over hundreds of successful client projects are included to help readers immediately put the concepts presented to work. In this book, readers will learn how to:
Assess the current state of their enterprise technology and uncover the ways that it is hindering productivity and employee satisfaction
Quantify and reduce IT spend on recurring software subscriptions
Address IT system overlap and duplication to streamline business processes and reduce user confusion
Provide employees with clear guidelines and training on use of their enterprise digital tools
Involve people from across the organization in technology decision-making to reduce inter-departmental friction and uncover synergies
The antidote to an issue plaguing nearly every modern enterprise, Zen and the Art of Digital Transformation is an essential guide for all business leaders, executives, and managers seeking to tame their enterprise IT landscape and pave the way to higher employee satisfaction and a healthier bottom line.
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Autorenporträt
>More than 15 years and hundreds of client projects later, Sara's unique blend of human-centered design, knowledge management, and change management has helped organizations of all sizes transform their digital landscape in ways that boost employee engagement and organizational efficiency. She has been a featured speaker at industry conferences including KMWorld, APQC, NTEN, and Digital Workplace Experience and holds a master of public health degree from the University of Washington. Sara lives in Santa Fe, New Mexico with her husband, Jeremy, and young daughter, Abigail.
Inhaltsangabe
Prologue: My First Computer xi Preface xv Part I Preparing for the Journey 1 Chapter 1 Applying Zen Concepts to the Digital Enterprise 3 Employees are Feeling Frustrated and Disengaged Due to the Overwhelming Number and Complexity of Digital Tools they Interact with Day to Day 4 Resistance to Change in the Workplace is Generally seen as Something to be Overcome, not Understood 6 Chapter 2 (Re)Defining Digital Transformation 9 Three Key Elements of Digital Transformation 10 Purposeful 10 Human-Centered 10 Responsive and Resilient 10 The Ideal Versus Real Digital Workplace 11 Chapter 3 Leading Differently 17 Practicing Human-Centeredness 21 Core Concepts of Human-Centered Design 22 Applying Design Thinking to the Digital Workplace 24 Chapter 4 Preparing the Way 29 Linking to Organizational Strategy 29 Identifying Key Stakeholders 30 Forming the Project Team 34 Core Project Team 34 Assembling a Steering Group 40 Recruiting Champions 44 Assessing Change Readiness 47 Change Readiness Assessment 47 Part II Designing the Ideal Digital Workplace 55 Chapter 5 Looking 57 Building an IT Systems Inventory and Map 60 Making Sense of the Digital Workplace 62 Communication 64 Content and Collaboration 65 Data Analysis and Management 67 Security 70 Creating a Visual Systems Map 73 Chapter 6 Listening 79 Who to Include 81 Discovery Methods 82 Method: Focus Group 82 Method: One-on-One Interviews 84 Method: Surveys 84 Stay Mindful of Your Mindset 86 Qualitative versus Quantitative Research and Analysis 88 Getting Ready for Discovery Data Collection 91 Prepare the Discussion Guide 96 Sample Interview or Focus Group Discussion Guide 96 Discussion Questions 97 Closing Talking Points 98 Chapter 7 Envisioning 101 The Future-State Workshop 102 Selecting Workshop Participants 104 Planning the Workshop 105 Presenting the Vision 107 Part III Achieving the Ideal Digital Workplace 113 Chapter 8 The Art of Digital Decluttering 115 The Basic Rules of (Digital) Tidying 116 Sara's Rules for Digital Tidying 116 Chapter 9 Selecting Timing and Tactics 121 Digital Transformation Readiness Assessment 123 Developing the Digital Transformation Roadmap 124 Guide to Building the Digital Transformation Roadmap 126 Chapter 10 Building the Future 131 Define User Stories and Requirements 132 Selecting the Right Technology 135 Selecting the Right Partner 136 Launching the Implementation Process 140 Managing the Implementation Process 140 Designing a Great User Experience 143 Chapter 11 Introducing Change 147 Communicating About Change 149 Preparing for Launch 156 Chapter 12 Stewarding the Digital Workplace 161 Governance Considerations 162 Governance Approaches 164 Strategic Decision-Making 164 Risk Management 164 Continuous Improvement 165 Chapter 13 Measuring and Improving 175 Epilogue: Keeping Technology Human 185 Appendix A: Digital Workplace Maturity Assessment 187 Appendix B: Sample Annual State of the Digital Workplace Survey 201 Notes 205 Acknowledgments 207 About the Author 209 Index 211
Prologue: My First Computer xi Preface xv Part I Preparing for the Journey 1 Chapter 1 Applying Zen Concepts to the Digital Enterprise 3 Employees are Feeling Frustrated and Disengaged Due to the Overwhelming Number and Complexity of Digital Tools they Interact with Day to Day 4 Resistance to Change in the Workplace is Generally seen as Something to be Overcome, not Understood 6 Chapter 2 (Re)Defining Digital Transformation 9 Three Key Elements of Digital Transformation 10 Purposeful 10 Human-Centered 10 Responsive and Resilient 10 The Ideal Versus Real Digital Workplace 11 Chapter 3 Leading Differently 17 Practicing Human-Centeredness 21 Core Concepts of Human-Centered Design 22 Applying Design Thinking to the Digital Workplace 24 Chapter 4 Preparing the Way 29 Linking to Organizational Strategy 29 Identifying Key Stakeholders 30 Forming the Project Team 34 Core Project Team 34 Assembling a Steering Group 40 Recruiting Champions 44 Assessing Change Readiness 47 Change Readiness Assessment 47 Part II Designing the Ideal Digital Workplace 55 Chapter 5 Looking 57 Building an IT Systems Inventory and Map 60 Making Sense of the Digital Workplace 62 Communication 64 Content and Collaboration 65 Data Analysis and Management 67 Security 70 Creating a Visual Systems Map 73 Chapter 6 Listening 79 Who to Include 81 Discovery Methods 82 Method: Focus Group 82 Method: One-on-One Interviews 84 Method: Surveys 84 Stay Mindful of Your Mindset 86 Qualitative versus Quantitative Research and Analysis 88 Getting Ready for Discovery Data Collection 91 Prepare the Discussion Guide 96 Sample Interview or Focus Group Discussion Guide 96 Discussion Questions 97 Closing Talking Points 98 Chapter 7 Envisioning 101 The Future-State Workshop 102 Selecting Workshop Participants 104 Planning the Workshop 105 Presenting the Vision 107 Part III Achieving the Ideal Digital Workplace 113 Chapter 8 The Art of Digital Decluttering 115 The Basic Rules of (Digital) Tidying 116 Sara's Rules for Digital Tidying 116 Chapter 9 Selecting Timing and Tactics 121 Digital Transformation Readiness Assessment 123 Developing the Digital Transformation Roadmap 124 Guide to Building the Digital Transformation Roadmap 126 Chapter 10 Building the Future 131 Define User Stories and Requirements 132 Selecting the Right Technology 135 Selecting the Right Partner 136 Launching the Implementation Process 140 Managing the Implementation Process 140 Designing a Great User Experience 143 Chapter 11 Introducing Change 147 Communicating About Change 149 Preparing for Launch 156 Chapter 12 Stewarding the Digital Workplace 161 Governance Considerations 162 Governance Approaches 164 Strategic Decision-Making 164 Risk Management 164 Continuous Improvement 165 Chapter 13 Measuring and Improving 175 Epilogue: Keeping Technology Human 185 Appendix A: Digital Workplace Maturity Assessment 187 Appendix B: Sample Annual State of the Digital Workplace Survey 201 Notes 205 Acknowledgments 207 About the Author 209 Index 211
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