John Tschohl

Achieving Excellence Through Customer Service (MP3-Download)

Ungekürzte Lesung. 835 Min.
Sprecher: Tomilin, Oleg

• Hörbuch-Download MP3

Produktbeschreibung

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

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Produktdetails

• Verlag: Alpina Publisher
• Gesamtlaufzeit: 835 Min.
• Altersempfehlung: ab 0 Jahre
• Erscheinungstermin: 17. Februar 2021
• Sprache: Russisch
• ISBN-13: 9785961426281
• Artikelnr.: 61585880