Claire Agutter

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition (MP3-Download)

Ungekürzte Lesung. 72 Min.
Sprecher: Villa, Katie

• Hörbuch-Download MP3

Produktbeschreibung

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: - Provides definitions of the key terms and concepts used in ITIL 4; - Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and - Explains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including: - Replacing 'change control' with 'change enablement' throughout; - The removal of 'IT' from the definition of a change; and - Updating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam – order your copy today. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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Produktdetails

• Verlag: IT Governance Publishing Ltd
• Erscheinungstermin: 22. November 2022
• Sprache: Englisch
• ISBN-13: 9781787782174
• Artikelnr.: 68994200

Autorenporträt

Claire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. Claire is the director of ITSM Zone, which provides online IT service management training, and Scopism, a content and consulting organisation.