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Emotional conflicts flare up quickly, and it can be very difficult to extinguish them. This applies to family disputes, and acute work moments, and bloody clashes on ethnic or religious grounds. Professional psychologist and negotiator Daniel Shapiro, using the latest data of conflictology, sociology and psychology, based on his own experience in the settlement of conflicts on an international scale, in his book On Emotions" talks about the mechanisms of emergence, development and resolution of such conflicts. Even the most irreconcilable disagreements can be overcome, the author is convinced. He introduces the audience with a system of techniques developed by him, allowing to do this."
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