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Vitaly Antoshchenko is a well-known Russian service culture expert, certified trainer and developer of corporate seminars on effective management and motivation, president of the United Consulting Group holding. He offers a practical technology for solving one of the most difficult problems of any business providing goods or services - conflict situations with dissatisfied customers. What are the causes of angry customers? Is the phrase "The customer is always right" true? How to behave during and after aggressive communication? Who takes responsibility for solving the problem? Does an Angry Customer affect the prosperity of your business? All the ideas and recommendations presented have been successfully tested by the author based on years of practice. Audiobook is addressed both to managers and professionals of the Russian business sphere, as well as ordinary employees of any company, and anyone who cares about the culture of Russian service and its worthy development.
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