- Manager's Alert boxes detail measures to help you avoid complications and prevent potential emergencies.
- From the Expert's Notebook boxes help you build daily decision-making skills with helpful tips, suggestions, and insights drawn from real-world practice.
- Exercises at the end of each chapter reinforce concepts and help you assess your understanding.
- Detailed appendices provide fast, easy access to commonly used abbreviations and symbols, Medicare information, helpful websites, and answers to the end-o-f-chapter exercises, as well as a sample procedure and policy manual to guide you in developing your own practices.
- Written Communication chapter helps you ensure proper communication and documentation in the health care facility.
- Updated content in the Medical Record chapter familiarizes you with the latest information on the electronic medical record.
- The updated Billing, Coding, and Collections chapter keeps you up to date with the latest coding and insurance forms (CMS 1500).
- Coverage of current legal and ethical issues and emerging technology in the medical office keep you apprised of recent developments.
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