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This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.

Produktbeschreibung
This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.
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Autorenporträt
A. C. Rosander