Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.
Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Dr. Ben Benjamin is a communications consultant, business coach, and writer. He holds a doctorate in education and is an accomplished teacher trainer; he has trained instructors who have offered his courses throughout the United States and in Europe. Dr. Benjamin is author of hundreds of articles, as well as several books. Amy Yeager is a certified Senior SAVI Trainer. She has designed and led SAVI trainings for multinational corporations, schools, healthcare organizations, and other nonprofit institutions. In addition to her in-person training, she conducts Web-based phone seminars for ongoing skill development. She is a certified practitioner of the Alexander Technique and Self Regulation Therapy. Anita Simon is co-developer with Yvonne Agazarian of SAVI(r), the System for Analyzing Verbal Interaction. Dr. Simon teaches SAVI(r) regularly at a variety of professional conferences and at smaller meetings in the fields of psychotherapy, human resources, and education.
Inhaltsangabe
Note to the Reader 1 Can This Conversation Be Saved? 2 Teaching an Old Brain New Tricks 3 Polite Fights 4 Clairvoyant Readings 5 Catastrophe Forecasts 6 Question Traps 7 Gripe Cycles 8 Blame Games 9 SAVI Afterword Acknowledgments Notes Index
Note to the Reader 1 Can This Conversation Be Saved? 2 Teaching an Old Brain New Tricks 3 Polite Fights 4 Clairvoyant Readings 5 Catastrophe Forecasts 6 Question Traps 7 Gripe Cycles 8 Blame Games 9 SAVI Afterword Acknowledgments Notes Index
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