John Sansbury, Ernest Brewster, Aidan Lawes

Broschiertes Buch

IT Service Management

Support for your ITSM Foundation exam

Beschreibung

Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.

Autor

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

Produktdetails

• Verlag: BCS Learning & Development Limited
• 3 New edition
• Seitenzahl: 226
• Erscheinungstermin: 21. März 2016
• Englisch
• Abmessung: 244mm x 170mm x 12mm
• Gewicht: 406g
• ISBN-13: 9781780173184
• ISBN-10: 1780173180
• Artikelnr.: 44389141