Geary A Rummler, Alan J Ramias, Richard A Rummler

White Space Revisited

Creating Value Through Process

• Gebundenes Buch

Produktbeschreibung

Geary Rummler offers the follow-up volume to his best-selling guide for process and performance professionals. This book includes the essential methods, models, tools and guidelines for creating business processes that align people, process, and technology. It features a road map for creating a Process Managed Organization and includes a management-friendly framework for developing a value-focused Business Process Architecture that executive can use to drive strategy. Also included is an instructor's guide. The guide is an effective resource for industrial engineering, operations management, and improvement and process management.

Produktdetails

• Verlag: John Wiley & Sons / Wiley
• Seitenzahl: 280
• Erscheinungstermin: 1. Dezember 2009
• Englisch
• Abmessung: 286mm x 221mm x 20mm
• Gewicht: 968g
• ISBN-13: 9780470192344
• ISBN-10: 0470192348
• Artikelnr.: 26860241

Autorenporträt

The Authors GEARY A. RUMMLER (1937-2008) was the founding partner of the Performance Design Lab and of the Rummler-Brache Group, president of the Kepner-Tregoe Group, and cofounder and director of the University of Michigan's Center for Programmed Learning for Business. He was coauthor of the best-selling Improving Performance and Serious Performance Consulting According to Rummler. He was inducted into the HRD Hall of Fame and received the Distinguished Professional Achievement Award from ISPI, the Enterprise Reengineering Excellence Award, the Distinguished Contribution Award for Workplace Learning and Performance from ASTD, and the Lifetime Achievement Award from the Organization Behavior Management Network. ALAN J. RAMIAS is a partner with Perfor-mance Design Lab with 25 years experience in performance improvement and organization effectiveness. As a member of the team that founded Motorola University, he was the first person to introduce Rummler's pioneering concepts in process improvement and management to business units within Motorola. He became a partner and managing director of consulting services at the Rummler-Brache Group, and was responsible for selecting, training, and managing RBG's consultant teams. RICHARD A. RUMMLER is a partner with Performance Design Lab. He brings more than 15 years of consulting experience with organizations in Asia, Europe, and North America to achieve improvements in organization performance. Rick's experience includes a wide range of interventions, including process improvement and reengineering, organization redesign, and measurement and management system design. These projects have addressed various business subsystems, such as customer acquisition, manufacturing, product development, and customer service.

Inhaltsangabe

List of Figures and Tables. Foreword (Paul Harmon). Preface (Geary
Rummler). Acknowledgments. About the Authors. Introduction. PART ONE White
Space Revisited. 1 The Silver Anniversary of Process. 2 Process in a Value
Perspective. 3 The Value Creation Hierarchy. 4 Developing the Value
Creation Architecture of a Business. 5 Process Management in the Value
Creation Context. PART TWO Designing or Improving the Value Machine. 6 A
Framework and Methodology for VCS Design. 7 RPM Walk-Through: Align,
Analyze, Design. 8 RPM Walk-Through: Commit, Build, Enable, Adopt. 9 Other
RPM Applications. 10 Designing Improvement Capability. PART THREE
Implications. 11 Process and the IT Department. 12 Summary. Afterword It's
Not Over. . . List of Acronyms. Notes. Index. About Performance Design Lab.