Service Quality Assessment in Hospital - Neupane, Bishnu Prasad
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Confronted with the emergence of the healthcare industry and the increasing demand for excellent service providers, it is necessary to understand how patients perceive healthcare service providers and what influences patient satisfaction and retention. So, this research focuses on service takers expectations from a good hospital and perception after receiving the service from Western Regional Hospital, Pokhara.

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Produktbeschreibung
Confronted with the emergence of the healthcare industry and the increasing demand for excellent service providers, it is necessary to understand how patients perceive healthcare service providers and what influences patient satisfaction and retention. So, this research focuses on service takers expectations from a good hospital and perception after receiving the service from Western Regional Hospital, Pokhara.
Autorenporträt
Mr. Bishnu Prasad Neupane is a young professional with experiences in manufacturing and service sectors in some Nepalese and multinational companies in Nepal. He is an MBA graduate with BSc. His keen interest and expertise is in manufacturing processes.