Gerry O'Sullivan

The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes

• Broschiertes Buch

Produktbeschreibung

The Mediator's Toolkit offers an array of methods for mediators to develop the skills to formulate and ask strategic questions that shift perspectives and result in successful mediated outcomes in any context.

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Produktdetails

• Verlag: New Society Publishers
• Seitenzahl: 256
• Erscheinungstermin: 18. September 2018
• Englisch
• Abmessung: 252mm x 208mm x 20mm
• Gewicht: 590g
• ISBN-13: 9780865718975
• ISBN-10: 0865718970
• Artikelnr.: 50989372

Autorenporträt

Gerry O'Sullivan is a mediator, trainer and facilitator with over 30 years' experience in conflict resolution and training. She's a practitioner-member of the Mediators' Institute of Ireland (MII), a member of the US-based Mediators Beyond Borders Consultants Team, and has delivered training with Lawyers Without Borders. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.

Inhaltsangabe

Acknowledgments Glossary Introduction      Book Content      Terminology      Sequences of Questions SECTION I: The S Questions Model
Theory Chapter 1: Introduction and Purpose of the S Questions Model      The S Questions Model      Premise on Which the S Questions Model Has Been Developed      Outline Summary of the Model      The S Questions Model      The Purpose of Mediation Questions      Perspective and Paradigm Chapter 2: How We Process and Communicate Information      How Information Is Processed      Factors That Contribute to the Information That We Process      The NLP Model of Communication      Our Created Paradigm Becomes Our Reference Point for Interpreting Information      How We Communicate Information to Others      Distortion, Deletion and Generalization When Communicating to Others      The Surface Structure Language We Use When We Communicate with Others      Using Mediation Questions to Create a Paradigm Shift Chapter 3: Working with the Brain in Mediation      The Brain      Working with the Avoid-threat Reflex in Mediation SECTION 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions      Methodology Chapter 5: The S Questions Model Applied to a Mediation Process      Reflective Preparation for Questions      The S Questions Model      S Questions Model Applied to Initial Separate Meeting      S Questions Model Applied to Joint Meeting SECTION 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of Questions SECTION 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions 91      S4: The Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions      S4: The Shift Thinking Dimension of Questions
Journey of Inference Questions      How Do Journey of Inference Questions Work?      When to Ask Journey of Inference Questions      Methodology Chapter 11: S4: Neuro-Linguistic Programming Questions      S4: The Shift Thinking Dimension of Questions
Neuro-Linguistic Programming Questions      How Do Neuro-Linguistic Programming Questions Work?      When to Ask Neuro-Linguistic Programming-based Questions      Methodology Chapter 12: S4: Distinction and Difference Questions      S4: The Shift Thinking Dimension of Questions
Distinction and Difference Questions      How Do Distinction and Difference Questions Work?      When to Ask Distinction and Difference Questions      Methodology Chapter 13: S4: Reflective Connecting Questions      S4: The Shift Thinking Dimension of Questions
Reflective Connecting Questions      How Do Reflective Connecting Questions Work?      When to Ask Reflective Connecting Questions      Methodology Chapter 14: S4: Cognitive Elements-based Questions      S4: The Shift Thinking Dimension of Questions
Cognitive Elements-Based Questions      How Do Cognitive Elements-based Questions Work?      When to Ask Cognitive Elements-based Questions      Methodology Chapter 15: S4: Other People Questions      S4: The Shift Thinking Dimension of Questions
Other People Questions      How Do Other People Questions Work?      When to Ask Other People Questions      Methodology Chapter 16: S4: Underlying Interests Questions      S4: The Shift Thinking Dimension of Questions
Underlying Interests Questions      How Do Underlying Interests Questions Work?      When to Ask Underlying Interests Questions      Methodology Chapter 17: S4: Future Focus Questions      S4: The Shift Thinking Dimension of Questions
Future Focus Questions      How Do Future Focus Questions Work?      When to Ask Future Focus Questions      Methodology Endnotes Index About the Authors A Note about the Publisher