Jens J Dahlgaard, Ghopal K Khanji, Kai Kristensen

Fundamentals of Total Quality Management

Process Analysis and Improvement

• Broschiertes Buch

Produktbeschreibung

The principles of Total Quality Management have proven to be invaluable to organizations in all sectors of business and commerce and to the individuals they comprise. Indeed many organizations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy. "Fundamentals of Total Quality Management" is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

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Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement.

Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• Seitenzahl: 388
• Erscheinungstermin: 11. Dezember 1997
• Englisch
• Abmessung: 234mm x 161mm x 20mm
• Gewicht: 581g
• ISBN-13: 9780748772933
• ISBN-10: 0748772936
• Artikelnr.: 21557725

Autorenporträt

Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen

Inhaltsangabe

Part 1: Fundamentals of Total Quality Management 1. Introduction 2.
Historical Evolution of TQM 3. Some Definitions of Quality 4. Philosophy,
Principles and Concepts of TQM 5. Quality Management Systems and
Standardization 6. The European Quality Award Part 2: Methods of Total
Quality Management 7. Tools for the Quality Journey 8. Some New Management
Techniques 9. Measurement of Quality: An introduction 10. Measurement of
Customer Satisfaction 11. Measurement of Employee Satisfaction 12. Quality
Checkpoints and Quality Control Points 13. Quality Measurement in Product
Development 14. Quality Costing 15. Benchmarking Part 3: Process Management
and Improvement 16. Leadership, Policy Deployment and Quality Motivation
17. Implementation Process 18. Quality Culture and Learning 19. Case
studies and Appendices