Gwenola Yannou-Le Bris, Hiam Serhan, Sibylle Duchaine, Jean-Marc Ferrandi, Gilles Trystram
EcoDesign and Ecoinnovation in the Food Industries
Gwenola Yannou-Le Bris, Hiam Serhan, Sibylle Duchaine, Jean-Marc Ferrandi, Gilles Trystram
EcoDesign and Ecoinnovation in the Food Industries
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Innovations of agri-food systems during the last 50 years have been guided by a globalized agro-industrial paradigm, which has contributed to climate change, degradation of natural resources, soil depletion, social inequalities, loss of biodiversity and various food-related health problems. Despite the increasing emphasis of food policies and research to address these issues with ecologically sustainable innovations, there are still no studies that explain how to utilize and integrate ecodesign practices in food products development in a world of finite resources. This book explains how to…mehr
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Innovations of agri-food systems during the last 50 years have been guided by a globalized agro-industrial paradigm, which has contributed to climate change, degradation of natural resources, soil depletion, social inequalities, loss of biodiversity and various food-related health problems. Despite the increasing emphasis of food policies and research to address these issues with ecologically sustainable innovations, there are still no studies that explain how to utilize and integrate ecodesign practices in food products development in a world of finite resources. This book explains how to employ ecodesign in business models to address the economic, social, environmental, and nutritional problems that face the world�s food systems. The lessons of the ÉcoTrophélia project ? a unique program implemented by a group of European agricultural higher education institutions to involve students in designing and developing food ecoinnovation projects ? are explored. Through an analysis of these projects, the authors describe the tools, methods and standards that were developed to institute ecodesign into the business models of 11 ecologically-friendly food products. This book provides operational good practices that can be implemented in educational programs and agri-food industries, to orient learning and practices towards greater sustainability.
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Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Produktdetails
- Produktdetails
- Verlag: Wiley
- Seitenzahl: 320
- Erscheinungstermin: 26. Februar 2020
- Englisch
- Abmessung: 236mm x 157mm x 23mm
- Gewicht: 612g
- ISBN-13: 9781786304896
- ISBN-10: 1786304899
- Artikelnr.: 58299468
- Verlag: Wiley
- Seitenzahl: 320
- Erscheinungstermin: 26. Februar 2020
- Englisch
- Abmessung: 236mm x 157mm x 23mm
- Gewicht: 612g
- ISBN-13: 9781786304896
- ISBN-10: 1786304899
- Artikelnr.: 58299468
Gwenola Yannou-Le Bris is Senior Lecturer in Ecodesign and Ecoinnovation Management at AgroParisTech, France. Hiam Serhan is a Postdoctoral Researcher in Ecoinnovation Management at AgroParisTech, France. Sibylle Duchaîne is Senior Lecturer in Management and Human Resources at ONIRIS, Veterinary Medicine, Food Science and Engineering, National College, France. Jean-Marc Ferrandi is Professor of Marketing, Consumer Behavior and Innovation at ONIRIS, Veterinary Medicine, Food Science and Engineering, National College, France. Gilles Trystram is Professor of Industrial Engineering and Director General of AgroParisTech, France.
Foreword ix
Acknowledgments xi
Introduction xv
Part 1. Food and Sustainable Development Challenges 1
Chapter 1. Food: Issues and Challenges 3
1.1. History and roles of food 3
1.2. Environmental impacts related to food 7
1.3. Food systems 8
1.3.1. The emergence of food systems 9
1.3.2. Characterization of food systems 11
1.3.3. Historical evolution of food systems: models and functions 12
1.4. Evolution of food: disruptions in the practices and symbolism of
foodstuffs 19
1.4.1. Disruptions in agricultural production modes 20
1.4.2. Disruptions in the way companies are organized 22
1.4.3. Disruptions in the ways in which space is occupied and developed 24
1.4.4. Disruptions in distribution systems 25
1.4.5. Disruptions in consumption patterns 27
1.4.6. Disruption in food values 28
1.5. Contribution of food systems to food supply 31
1.5.1. An intensive, specialized and concentrated agro-industrial system 31
1.5.2. A globalized agro-industrial food system 32
1.6. Trends, challenges and scenarios for a sustainable global food system
34
1.6.1. Three trends and challenges 34
1.6.2. Three scenarios or tools to explore the possible future of the
global food system 35
1.7 Conclusion 38
Chapter 2. The Ecological Transition for Sustainable Food 41
2.1. Food and ecological transition 41
2.2. Ecological transition and corporate social responsibility 45
2.2.1. The different strategies observed 47
2.2.2. The origin of stakeholders and corporate social responsibility 47
2.3. Taking environmental issues into account 57
2.3.1. Taking environmental performance into account in product design 60
2.3.2. Qualitative or semi-qualitative environmental assessment tools and
methods 62
2.3.3. Quantitative and monocriteria environmental assessment tools and
methods 65
2.3.4. Quantitative and multi-criteria environmental assessment tools and
methods: lifecycle assessment (LCA) 66
2.4. Taking nutritional issues into account 70
2.4.1. The framework for action 70
2.4.2. Tools and indicators for nutritional profiling of foodstuffs 72
2.5. Consideration of economic and social issues 74
2.5.1. Principle 74
2.5.2. Illustration of a Canadian dairy industry 75
2.6. Implementation of an ecodesign approach 76
2.7. Ecodesign practices for food chains 79
2.7.1. The principles of transforming business practices through standards
80
2.7.2. Management system standards: tools for managing sustainable
development 82
2.7.3. The role of standards in fostering innovations related to
sustainable development 89
2.7.4. Consumer behavior 91
2.7.5. Agricultural practices 93
2.7.6. More sustainable agri-food business practices 94
2.8. Conclusion 98
Part 2. Implementation of Ecodesign Practices in Food Innovation Projects
101
Chapter 3. Ecodesign of Food: The Cases of ÉcoTrophélia Projects 103
3.1. The ecological transition, a driver of innovation 103
3.2. Ecoinnovating by taking into account ecodesign practices 104
3.3. Know-how resulting from the ÉcoTrophélia competition 107
3.4. Framework for the analysis of ÉcoTrophélia projects 108
3.5. ÉcoTrophélia projects 113
3.5.1. VitaPlus: a range of dishes for pleasure, health and vitality for
the elderly 115
3.5.2. Mixi'Mousse: rice-based mixes and mousses for hospitalized people
suffering from dysphagia 122
3.5.3. Minigloo: a nutritious frozen dessert for children aged 1 to 3 129
3.5.4. Vertu: biscuits with plant extracts and essential oils to support
quitting smoking 137
3.5.5. Lardons de la mer: high-quality fish offcuts used as bacon meat 145
3.5.6. PannIno: ecodesigned gnocchi with bakery by-products in three
flavors 154
3.5.7. Prêt Par Moi: traditional creamy mixes, culinary aids for the
preparation of hot dishes 163
3.5.8. Devatâ: a Cambodian lemongrass liqueur 172
3.5.9. Kokinéo des Incrépides: the balanced, tasty and complete crispy
seafood, accessible to all budgets 180
3.5.10. So Sea'S: a vegetarian sausage available in snack form 189
3.5.11. Ici&Là: a vegetable burger made from lentils and other vegetables
196
3.6. Analysis of ÉcoTrophélia projects 202
3.6.1. Food ecodesign: an innovative design process that goes beyond new
products 202
3.6.2. Detection of opportunities 204
3.6.3. Selection of the business model and product architecture 205
3.6.4. Determination of the innovation frontier 206
3.6.5. Learning and arbitration of ecodesign practices 207
3.6.6. Creating sustainable value 209
3.7. Conclusion 213
Chapter 4. Feedback for Ecodesign and Ecoinnovation 217
4.1. Feedback on the ÉcoTrophélia cases: definition of the ecodesign
project phases 217
4.1.1. Entry point: a strong individual commitment 218
4.1.2. Creativity: ideation and conceptualization 218
4.1.3. Market analysis: definition of strategic positioning 219
4.1.4. Knowledge creation: the use of experimentation, experts and partners
221
4.1.5. Product development: taking sustainability into account 222
4.1.6. Communicating sustainability: towards new distribution systems 222
4.1.7. Towards the construction of sustainable business models 223
4.1.8. Overview 224
4.2. Resilience in the development of ecoinnovation within the framework of
student projects 224
4.2.1. The importance of the starting point for innovation 227
4.2.2. New knowledge, new tools, complex decision-making and consistent
choices 227
4.2.3. Overview 228
4.3. Transfer of experience to training and the company 229
4.3.1. Educational contributions 229
4.3.2. Managerial contributions 233
4.3.3. Overview 240
4.4. Conclusion 241
Conclusion 243
Appendix 247
References 271
Index 285
Acknowledgments xi
Introduction xv
Part 1. Food and Sustainable Development Challenges 1
Chapter 1. Food: Issues and Challenges 3
1.1. History and roles of food 3
1.2. Environmental impacts related to food 7
1.3. Food systems 8
1.3.1. The emergence of food systems 9
1.3.2. Characterization of food systems 11
1.3.3. Historical evolution of food systems: models and functions 12
1.4. Evolution of food: disruptions in the practices and symbolism of
foodstuffs 19
1.4.1. Disruptions in agricultural production modes 20
1.4.2. Disruptions in the way companies are organized 22
1.4.3. Disruptions in the ways in which space is occupied and developed 24
1.4.4. Disruptions in distribution systems 25
1.4.5. Disruptions in consumption patterns 27
1.4.6. Disruption in food values 28
1.5. Contribution of food systems to food supply 31
1.5.1. An intensive, specialized and concentrated agro-industrial system 31
1.5.2. A globalized agro-industrial food system 32
1.6. Trends, challenges and scenarios for a sustainable global food system
34
1.6.1. Three trends and challenges 34
1.6.2. Three scenarios or tools to explore the possible future of the
global food system 35
1.7 Conclusion 38
Chapter 2. The Ecological Transition for Sustainable Food 41
2.1. Food and ecological transition 41
2.2. Ecological transition and corporate social responsibility 45
2.2.1. The different strategies observed 47
2.2.2. The origin of stakeholders and corporate social responsibility 47
2.3. Taking environmental issues into account 57
2.3.1. Taking environmental performance into account in product design 60
2.3.2. Qualitative or semi-qualitative environmental assessment tools and
methods 62
2.3.3. Quantitative and monocriteria environmental assessment tools and
methods 65
2.3.4. Quantitative and multi-criteria environmental assessment tools and
methods: lifecycle assessment (LCA) 66
2.4. Taking nutritional issues into account 70
2.4.1. The framework for action 70
2.4.2. Tools and indicators for nutritional profiling of foodstuffs 72
2.5. Consideration of economic and social issues 74
2.5.1. Principle 74
2.5.2. Illustration of a Canadian dairy industry 75
2.6. Implementation of an ecodesign approach 76
2.7. Ecodesign practices for food chains 79
2.7.1. The principles of transforming business practices through standards
80
2.7.2. Management system standards: tools for managing sustainable
development 82
2.7.3. The role of standards in fostering innovations related to
sustainable development 89
2.7.4. Consumer behavior 91
2.7.5. Agricultural practices 93
2.7.6. More sustainable agri-food business practices 94
2.8. Conclusion 98
Part 2. Implementation of Ecodesign Practices in Food Innovation Projects
101
Chapter 3. Ecodesign of Food: The Cases of ÉcoTrophélia Projects 103
3.1. The ecological transition, a driver of innovation 103
3.2. Ecoinnovating by taking into account ecodesign practices 104
3.3. Know-how resulting from the ÉcoTrophélia competition 107
3.4. Framework for the analysis of ÉcoTrophélia projects 108
3.5. ÉcoTrophélia projects 113
3.5.1. VitaPlus: a range of dishes for pleasure, health and vitality for
the elderly 115
3.5.2. Mixi'Mousse: rice-based mixes and mousses for hospitalized people
suffering from dysphagia 122
3.5.3. Minigloo: a nutritious frozen dessert for children aged 1 to 3 129
3.5.4. Vertu: biscuits with plant extracts and essential oils to support
quitting smoking 137
3.5.5. Lardons de la mer: high-quality fish offcuts used as bacon meat 145
3.5.6. PannIno: ecodesigned gnocchi with bakery by-products in three
flavors 154
3.5.7. Prêt Par Moi: traditional creamy mixes, culinary aids for the
preparation of hot dishes 163
3.5.8. Devatâ: a Cambodian lemongrass liqueur 172
3.5.9. Kokinéo des Incrépides: the balanced, tasty and complete crispy
seafood, accessible to all budgets 180
3.5.10. So Sea'S: a vegetarian sausage available in snack form 189
3.5.11. Ici&Là: a vegetable burger made from lentils and other vegetables
196
3.6. Analysis of ÉcoTrophélia projects 202
3.6.1. Food ecodesign: an innovative design process that goes beyond new
products 202
3.6.2. Detection of opportunities 204
3.6.3. Selection of the business model and product architecture 205
3.6.4. Determination of the innovation frontier 206
3.6.5. Learning and arbitration of ecodesign practices 207
3.6.6. Creating sustainable value 209
3.7. Conclusion 213
Chapter 4. Feedback for Ecodesign and Ecoinnovation 217
4.1. Feedback on the ÉcoTrophélia cases: definition of the ecodesign
project phases 217
4.1.1. Entry point: a strong individual commitment 218
4.1.2. Creativity: ideation and conceptualization 218
4.1.3. Market analysis: definition of strategic positioning 219
4.1.4. Knowledge creation: the use of experimentation, experts and partners
221
4.1.5. Product development: taking sustainability into account 222
4.1.6. Communicating sustainability: towards new distribution systems 222
4.1.7. Towards the construction of sustainable business models 223
4.1.8. Overview 224
4.2. Resilience in the development of ecoinnovation within the framework of
student projects 224
4.2.1. The importance of the starting point for innovation 227
4.2.2. New knowledge, new tools, complex decision-making and consistent
choices 227
4.2.3. Overview 228
4.3. Transfer of experience to training and the company 229
4.3.1. Educational contributions 229
4.3.2. Managerial contributions 233
4.3.3. Overview 240
4.4. Conclusion 241
Conclusion 243
Appendix 247
References 271
Index 285
Foreword ix
Acknowledgments xi
Introduction xv
Part 1. Food and Sustainable Development Challenges 1
Chapter 1. Food: Issues and Challenges 3
1.1. History and roles of food 3
1.2. Environmental impacts related to food 7
1.3. Food systems 8
1.3.1. The emergence of food systems 9
1.3.2. Characterization of food systems 11
1.3.3. Historical evolution of food systems: models and functions 12
1.4. Evolution of food: disruptions in the practices and symbolism of
foodstuffs 19
1.4.1. Disruptions in agricultural production modes 20
1.4.2. Disruptions in the way companies are organized 22
1.4.3. Disruptions in the ways in which space is occupied and developed 24
1.4.4. Disruptions in distribution systems 25
1.4.5. Disruptions in consumption patterns 27
1.4.6. Disruption in food values 28
1.5. Contribution of food systems to food supply 31
1.5.1. An intensive, specialized and concentrated agro-industrial system 31
1.5.2. A globalized agro-industrial food system 32
1.6. Trends, challenges and scenarios for a sustainable global food system
34
1.6.1. Three trends and challenges 34
1.6.2. Three scenarios or tools to explore the possible future of the
global food system 35
1.7 Conclusion 38
Chapter 2. The Ecological Transition for Sustainable Food 41
2.1. Food and ecological transition 41
2.2. Ecological transition and corporate social responsibility 45
2.2.1. The different strategies observed 47
2.2.2. The origin of stakeholders and corporate social responsibility 47
2.3. Taking environmental issues into account 57
2.3.1. Taking environmental performance into account in product design 60
2.3.2. Qualitative or semi-qualitative environmental assessment tools and
methods 62
2.3.3. Quantitative and monocriteria environmental assessment tools and
methods 65
2.3.4. Quantitative and multi-criteria environmental assessment tools and
methods: lifecycle assessment (LCA) 66
2.4. Taking nutritional issues into account 70
2.4.1. The framework for action 70
2.4.2. Tools and indicators for nutritional profiling of foodstuffs 72
2.5. Consideration of economic and social issues 74
2.5.1. Principle 74
2.5.2. Illustration of a Canadian dairy industry 75
2.6. Implementation of an ecodesign approach 76
2.7. Ecodesign practices for food chains 79
2.7.1. The principles of transforming business practices through standards
80
2.7.2. Management system standards: tools for managing sustainable
development 82
2.7.3. The role of standards in fostering innovations related to
sustainable development 89
2.7.4. Consumer behavior 91
2.7.5. Agricultural practices 93
2.7.6. More sustainable agri-food business practices 94
2.8. Conclusion 98
Part 2. Implementation of Ecodesign Practices in Food Innovation Projects
101
Chapter 3. Ecodesign of Food: The Cases of ÉcoTrophélia Projects 103
3.1. The ecological transition, a driver of innovation 103
3.2. Ecoinnovating by taking into account ecodesign practices 104
3.3. Know-how resulting from the ÉcoTrophélia competition 107
3.4. Framework for the analysis of ÉcoTrophélia projects 108
3.5. ÉcoTrophélia projects 113
3.5.1. VitaPlus: a range of dishes for pleasure, health and vitality for
the elderly 115
3.5.2. Mixi'Mousse: rice-based mixes and mousses for hospitalized people
suffering from dysphagia 122
3.5.3. Minigloo: a nutritious frozen dessert for children aged 1 to 3 129
3.5.4. Vertu: biscuits with plant extracts and essential oils to support
quitting smoking 137
3.5.5. Lardons de la mer: high-quality fish offcuts used as bacon meat 145
3.5.6. PannIno: ecodesigned gnocchi with bakery by-products in three
flavors 154
3.5.7. Prêt Par Moi: traditional creamy mixes, culinary aids for the
preparation of hot dishes 163
3.5.8. Devatâ: a Cambodian lemongrass liqueur 172
3.5.9. Kokinéo des Incrépides: the balanced, tasty and complete crispy
seafood, accessible to all budgets 180
3.5.10. So Sea'S: a vegetarian sausage available in snack form 189
3.5.11. Ici&Là: a vegetable burger made from lentils and other vegetables
196
3.6. Analysis of ÉcoTrophélia projects 202
3.6.1. Food ecodesign: an innovative design process that goes beyond new
products 202
3.6.2. Detection of opportunities 204
3.6.3. Selection of the business model and product architecture 205
3.6.4. Determination of the innovation frontier 206
3.6.5. Learning and arbitration of ecodesign practices 207
3.6.6. Creating sustainable value 209
3.7. Conclusion 213
Chapter 4. Feedback for Ecodesign and Ecoinnovation 217
4.1. Feedback on the ÉcoTrophélia cases: definition of the ecodesign
project phases 217
4.1.1. Entry point: a strong individual commitment 218
4.1.2. Creativity: ideation and conceptualization 218
4.1.3. Market analysis: definition of strategic positioning 219
4.1.4. Knowledge creation: the use of experimentation, experts and partners
221
4.1.5. Product development: taking sustainability into account 222
4.1.6. Communicating sustainability: towards new distribution systems 222
4.1.7. Towards the construction of sustainable business models 223
4.1.8. Overview 224
4.2. Resilience in the development of ecoinnovation within the framework of
student projects 224
4.2.1. The importance of the starting point for innovation 227
4.2.2. New knowledge, new tools, complex decision-making and consistent
choices 227
4.2.3. Overview 228
4.3. Transfer of experience to training and the company 229
4.3.1. Educational contributions 229
4.3.2. Managerial contributions 233
4.3.3. Overview 240
4.4. Conclusion 241
Conclusion 243
Appendix 247
References 271
Index 285
Acknowledgments xi
Introduction xv
Part 1. Food and Sustainable Development Challenges 1
Chapter 1. Food: Issues and Challenges 3
1.1. History and roles of food 3
1.2. Environmental impacts related to food 7
1.3. Food systems 8
1.3.1. The emergence of food systems 9
1.3.2. Characterization of food systems 11
1.3.3. Historical evolution of food systems: models and functions 12
1.4. Evolution of food: disruptions in the practices and symbolism of
foodstuffs 19
1.4.1. Disruptions in agricultural production modes 20
1.4.2. Disruptions in the way companies are organized 22
1.4.3. Disruptions in the ways in which space is occupied and developed 24
1.4.4. Disruptions in distribution systems 25
1.4.5. Disruptions in consumption patterns 27
1.4.6. Disruption in food values 28
1.5. Contribution of food systems to food supply 31
1.5.1. An intensive, specialized and concentrated agro-industrial system 31
1.5.2. A globalized agro-industrial food system 32
1.6. Trends, challenges and scenarios for a sustainable global food system
34
1.6.1. Three trends and challenges 34
1.6.2. Three scenarios or tools to explore the possible future of the
global food system 35
1.7 Conclusion 38
Chapter 2. The Ecological Transition for Sustainable Food 41
2.1. Food and ecological transition 41
2.2. Ecological transition and corporate social responsibility 45
2.2.1. The different strategies observed 47
2.2.2. The origin of stakeholders and corporate social responsibility 47
2.3. Taking environmental issues into account 57
2.3.1. Taking environmental performance into account in product design 60
2.3.2. Qualitative or semi-qualitative environmental assessment tools and
methods 62
2.3.3. Quantitative and monocriteria environmental assessment tools and
methods 65
2.3.4. Quantitative and multi-criteria environmental assessment tools and
methods: lifecycle assessment (LCA) 66
2.4. Taking nutritional issues into account 70
2.4.1. The framework for action 70
2.4.2. Tools and indicators for nutritional profiling of foodstuffs 72
2.5. Consideration of economic and social issues 74
2.5.1. Principle 74
2.5.2. Illustration of a Canadian dairy industry 75
2.6. Implementation of an ecodesign approach 76
2.7. Ecodesign practices for food chains 79
2.7.1. The principles of transforming business practices through standards
80
2.7.2. Management system standards: tools for managing sustainable
development 82
2.7.3. The role of standards in fostering innovations related to
sustainable development 89
2.7.4. Consumer behavior 91
2.7.5. Agricultural practices 93
2.7.6. More sustainable agri-food business practices 94
2.8. Conclusion 98
Part 2. Implementation of Ecodesign Practices in Food Innovation Projects
101
Chapter 3. Ecodesign of Food: The Cases of ÉcoTrophélia Projects 103
3.1. The ecological transition, a driver of innovation 103
3.2. Ecoinnovating by taking into account ecodesign practices 104
3.3. Know-how resulting from the ÉcoTrophélia competition 107
3.4. Framework for the analysis of ÉcoTrophélia projects 108
3.5. ÉcoTrophélia projects 113
3.5.1. VitaPlus: a range of dishes for pleasure, health and vitality for
the elderly 115
3.5.2. Mixi'Mousse: rice-based mixes and mousses for hospitalized people
suffering from dysphagia 122
3.5.3. Minigloo: a nutritious frozen dessert for children aged 1 to 3 129
3.5.4. Vertu: biscuits with plant extracts and essential oils to support
quitting smoking 137
3.5.5. Lardons de la mer: high-quality fish offcuts used as bacon meat 145
3.5.6. PannIno: ecodesigned gnocchi with bakery by-products in three
flavors 154
3.5.7. Prêt Par Moi: traditional creamy mixes, culinary aids for the
preparation of hot dishes 163
3.5.8. Devatâ: a Cambodian lemongrass liqueur 172
3.5.9. Kokinéo des Incrépides: the balanced, tasty and complete crispy
seafood, accessible to all budgets 180
3.5.10. So Sea'S: a vegetarian sausage available in snack form 189
3.5.11. Ici&Là: a vegetable burger made from lentils and other vegetables
196
3.6. Analysis of ÉcoTrophélia projects 202
3.6.1. Food ecodesign: an innovative design process that goes beyond new
products 202
3.6.2. Detection of opportunities 204
3.6.3. Selection of the business model and product architecture 205
3.6.4. Determination of the innovation frontier 206
3.6.5. Learning and arbitration of ecodesign practices 207
3.6.6. Creating sustainable value 209
3.7. Conclusion 213
Chapter 4. Feedback for Ecodesign and Ecoinnovation 217
4.1. Feedback on the ÉcoTrophélia cases: definition of the ecodesign
project phases 217
4.1.1. Entry point: a strong individual commitment 218
4.1.2. Creativity: ideation and conceptualization 218
4.1.3. Market analysis: definition of strategic positioning 219
4.1.4. Knowledge creation: the use of experimentation, experts and partners
221
4.1.5. Product development: taking sustainability into account 222
4.1.6. Communicating sustainability: towards new distribution systems 222
4.1.7. Towards the construction of sustainable business models 223
4.1.8. Overview 224
4.2. Resilience in the development of ecoinnovation within the framework of
student projects 224
4.2.1. The importance of the starting point for innovation 227
4.2.2. New knowledge, new tools, complex decision-making and consistent
choices 227
4.2.3. Overview 228
4.3. Transfer of experience to training and the company 229
4.3.1. Educational contributions 229
4.3.2. Managerial contributions 233
4.3.3. Overview 240
4.4. Conclusion 241
Conclusion 243
Appendix 247
References 271
Index 285