Table of contents:
List of Figures. Preface. Introduction: The Importance of Interpersonal Skills. Interpersonal Communication: A Skill-based Model. Nonverbal Communication. Rewarding and Reinforcing. Questioning. Reflecting. Listening. Explaining. Self-disclosure. Set Induction and Closure. Assertiveness. Influence and Persuasion. Negotiating. Groups and Group Interaction. Concluding Comments. Bibliography. Name Index. Subject Index.
Previous editions (Social Skills in Interpersonal Communication) have established this work as the standard textbook on communication. Directly relevant to a multiplicity of research areas and professions, this thoroughly revised and updated edition has been expanded to include the latest research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualise the theory of skilled interpersonal communication in terms of its practical applications. Combining both clarity and a deep understanding of the subject matter, the authors have succeeded in creating a new edition which will be essential to anyone studying or working in the field of interpersonal communication.
Previous editions (Social Skills in Interpersonal Communication) have established this work as the standard textbook on communication. Directly relevant to a many research areas and professions, this edition is thoroughly revised and updated.
List of Figures. Preface. Introduction: The Importance of Interpersonal Skills. Interpersonal Communication: A Skill-based Model. Nonverbal Communication. Rewarding and Reinforcing. Questioning. Reflecting. Listening. Explaining. Self-disclosure. Set Induction and Closure. Assertiveness. Influence and Persuasion. Negotiating. Groups and Group Interaction. Concluding Comments. Bibliography. Name Index. Subject Index.
Previous editions (Social Skills in Interpersonal Communication) have established this work as the standard textbook on communication. Directly relevant to a multiplicity of research areas and professions, this thoroughly revised and updated edition has been expanded to include the latest research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualise the theory of skilled interpersonal communication in terms of its practical applications. Combining both clarity and a deep understanding of the subject matter, the authors have succeeded in creating a new edition which will be essential to anyone studying or working in the field of interpersonal communication.
Previous editions (Social Skills in Interpersonal Communication) have established this work as the standard textbook on communication. Directly relevant to a many research areas and professions, this edition is thoroughly revised and updated.