David Shaked

Strength-Based Lean Six Sigma

Building Positive and Engaging Business Improvement

• Gebundenes Buch

Produktbeschreibung

Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility. Combining the energy and motivation released through a strengths-based approach with the focus on quality and efficiency generated by lean six sigma, it offers practitioners from all disciplines the opportunity to understand each other and work successfully together to drive effective and powerful change programmes.

Produktdetails

• Verlag: Kogan Page
• Seitenzahl: 264
• Erscheinungstermin: 1. November 2014
• Englisch
• Abmessung: 240mm x 161mm x 19mm
• Gewicht: 566g
• ISBN-13: 9780749476281
• ISBN-10: 0749476281
• Artikelnr.: 41782162

Autorenporträt

David Shaked is a certified Lean Six Sigma Master Black Belt with experience on-the-ground implementing and teaching these approaches of different organizations and functions. He is also an AI practitioner and trainer, certified by NTL, the leading organization in the US for teaching OD practice. He founded Almond Insight, a change management consulting company that helps organizations solve business challenges in sales, marketing, finance, customer services, distribution and human resources.

Inhaltsangabe

Acknowledgements
Introduction
Navigating this book
PART ONE Define
01 Approaches to organizational change and process improvement
Process improvement--Historical context
Developments in organizational change and change management
Six Sigma
Lean Thinking
Lean Six Sigma
Summary
02 Strength-based approaches to change
Strength-based approach 1: Appreciative Inquiry
Strength-based approach 2: Solution Focus coaching
Strength-based approach 3: Positive Deviance
Shared themes between the key strength approaches
The differences between the strength-based approaches
Other complementary tools and approaches
Learning more about strength-based change
Summary
PART TWO Discover
03 The birth of Strength-based Lean Six Sigma
A journey of discovery and emergence
Problem-solving experience built, Appreciative Inquiry discovered - now
what?
Appreciating all my skills and building bridges between them
Summary
04 The potential contribution of the Strength-based approaches to Lean Six
Sigma
Appreciative Inquiry
Solution Focus
Positive Deviance
Summary
05 The principles behind the strength-based approach to Lean Six Sigma
How have these principles shaped Lean Six Sigma practice and tools?
Introducing the Appreciative Inquiry principles
What do the Appreciative Inquiry principles mean in the context of Lean Six
Sigma?
Additional principles to consider from Solution Focus and Positive
Deviance, and their meaning for Lean Six Sigma
Summary
06 Exploring the 'positive core'
Exploring the best of Lean Six Sigma
Exploring the best of Appreciative Inquiry, Solution Focus and Positive
Deviance
Exploring the best in yourself as a change agent/improvement practitioner
Exploring the best in the system(s) you are working with
Exploring your hopes for the future
Summary
PART THREE Dream
07 What is Strength-based Lean Six Sigma?
How do I define Strength-based Lean Six Sigma?
Why this combination?
Why not stick to either one approach or the other?
Summary
08 The vision for a Strength-based Lean Six Sigma practice
Shifting to a new paradigm - key assumptions to reconsider
Being Strength-based Lean Six Sigma (instead of thinking or doing)
Our key objectives - quality, flow and value
What about continuous learning and improvement?
Summary
09 Strength-based metrics and performance review
How to apply strength-based thinking to scorecards - a few pointers
The leadership opportunity - an invitation to think and act differently
Summary
10 Approaches to Strength-based Lean Six Sigma
The whole organization
A priority process
A project
The project or process team
The tools we use
Getting started
Summary
PART FOUR Design
11 The Strength-based Lean Six Sigma Tools
Wishbone analysis/success cause analysis
The 'value walk' and the 'seven signs of value'
Process/value-stream mapping
Gemba/Genbutsu ('go see')
Strength-based five-why's
A3 template
Summary
12 The Strength-based Lean Six Sigma process - classic frameworks with a
fresh twist
PDCA/PDSA
DMAIC
5D
Summary
13 A proposed design for a strength-based Kaizen event
The Kaizen 'define' stage
Setting up for success
The Kaizen event - Discover and Dream
The Kaizen event - Design and Deliver
Closing the Kaizen event
The Kaizen event - follow up
Summary
14 Moving beyond frameworks and tools
Developing strength-focused eyes
Summary
PART FIVE Deliver/Destiny
15 Introducing Appreciative Inquiry to organizations practising Lean Six
Sigma
What is important to consider when introducing the topic?
How to introduce: tips for success
Summary
16 Defining the topic of inquiry
How to uncover great topics
Creating a platform for change
Summary
17 Strength-based Lean Six Sigma case stories
Case study: From crisis to global competitiveness
Case study: The story of adaptive change in Blue Sky Catering
Case study: The appreciative way of implementing a lean communication
process
Case study: Strength-based Lean as a leadership approach
Summary
18 Destiny - opening the door to the future of Strengthbased Lean Six Sigma
The full spectrum of possibilities for the second generation
The case for the third generation
Summary
Appendix A: A comparison of deficit - and strength-based problem solving
Appendix B: Where to learn more about strength-based change
References
Index