Jeffrey Rubin, Dana Chisnell

Handbook of Usability Testing

How to Plan, Design, and Conduct Effective Tests

• Broschiertes Buch

Produktbeschreibung

Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

Learn to recognize factors that limit usability

Decide whether testing should occur in a lab setting or at the site where the product is used

Set up a test plan to assess goals for your product's usability

Choose and train effective test moderators

Decide on the best way to collect and review data

Report the results and make recommendations

Learn user-centered design principles and practices -- the context for usability testing

Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

Produktdetails

• Verlag: Wiley & Sons
• Artikelnr. des Verlages: 14518548000
• 2. Aufl.
• Seitenzahl: 384
• Erscheinungstermin: 1. Mai 2008
• Englisch
• Abmessung: 233mm x 189mm x 25mm
• Gewicht: 580g
• ISBN-13: 9780470185483
• ISBN-10: 0470185481
• Artikelnr.: 23327506

Autorenporträt

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. For more information, please access the author's website at http://www.usabilityworks.net Author's blog: http://usabilitytestinghowto.blogspot.com

Inhaltsangabe

Acknowledgments. Foreword. Preface to the Second Edition. Part One
Usability Testing: An Overview. Chapter 1 What Makes Something Usable?
Chapter 2 What Is Usability Testing? Chapter 3 When Should You Test?
Chapter 4 Skills for Test Moderators. Part Two The Process for Conducting a
Test. Chapter 5 Develop the Test Plan. Chapter 6 Set Up a Testing
Environment. Chapter 7 Find and Select Participants. Chapter 8 Prepare Test
Materials. Chapter 9 Conduct the Test Sessions. Chapter 10 Debrief the
Participant and Observers. Chapter 11 Analyze Data and Observations.
Chapter 12 Report Findings and Recommendations. Part Three Advanced
Techniques. Chapter 13 Variations on the Basic Method. Chapter 14 Expanding
from Usability Testing to Designing the User Experience. Afterword. Index.