Successful Outsourcing and Multi-Sourcing - Parlour, Derek
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The author of Successful Outsourcing and Multi-Sourcing is a practitioner heading an operation that handles 500 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. As well as a focus on multi-sourcing, the book addresses the question of why a business should outsource in the first place and how dec

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Produktbeschreibung
The author of Successful Outsourcing and Multi-Sourcing is a practitioner heading an operation that handles 500 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. As well as a focus on multi-sourcing, the book addresses the question of why a business should outsource in the first place and how dec
Autorenporträt
Derek Parlour has worked in outsourcing for nearly 30 years. He was employed on the supplier side in contract catering and facilities management with Gardner Merchant, mostly in SE Asia, then Worldwide in oilfield services with Schlumberger. Moving to the client side Derek then ran the commercial operations of National Rail Enquiries in the UK. NRE has been awarded the title of Outsourcing End-user of the Year by the UK National Outsourcing Association and Multi Sourcing Project of the Year at the European Outsourcing Awards. Derek Parlour has presented at conferences and workshops, been interviewed by City AM and The Independent and featured in Outsourcing magazine. He has been elected to the National Outsourcing Association Council and now works as an independent outsourcing consultant.