Edward Reilly

AMA Business Boot Camp

Management and Leadership Fundamentals That Will See You Successfully Through Your Career

• Broschiertes Buch

Produktbeschreibung

The competitive field of business is ever expanding and evolving. Stay ahead of the curve by taking a crash-course in the latest critical skills required for managers and leaders to achieve lasting business success.

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Produktdetails

• Verlag: Amacom
• Seitenzahl: 256
• Erscheinungstermin: 11. April 2023
• Englisch
• Abmessung: 226mm x 150mm x 20mm
• Gewicht: 386g
• ISBN-13: 9781400231034
• ISBN-10: 1400231035
• Artikelnr.: 60897039

Autorenporträt

EDWARD T. REILLY Editor of "AMA BUSINESS BOOT CAMP" Edward T. Reilly has been the 17th President and Chief Executive Officer of the American Management Association, International since June 2001. AMA (amanet.org) is the world's leading not-for-profit, membership-based management development, research and publishing organization. Each year, AMA directly interacts with over 100,000 managers and executives in the United States and around the world, through its renowned management education seminar programs and conferences. It publishes many newsletters, research papers and a quarterly management journal. Through its publishing arm, AMACOM, it publishes over 70 books per year. AMA produces hundreds of webcasts and podcasts that reach over a quarter million managers around the world each year. AMA is the parent company of Management Centre Europe (MCE.be), a leading pan-European business management education institution for middle and senior executives. Management Centre Europe has been located in Brussels for 40 years. AMA also maintains operations in Canada, Mexico, Japan and China, with affiliated organizations in Turkey, United Arab Emirates, Singapore, Malaysia, Thailand, Korea and Australia. AMA's organizations are distinguished by the quality of their faculty of global business practitioners, the practical action-oriented focus of their learning programs, and the dynamic, interactive nature of their courses. To further expand AMA's vast footprint, Ed served as editor of AMA BUSINESS BOOT CAMP: "Management and Leadership Fundamentals That Will See You Successfully Through Your Career" (AMACOM 2013). "It is my hope that this book will be an introduction to the principles of effective, efficient management and leadership for some of the people we don't yet touch," Ed states, "and that the collective skills they begin to develop through the exposure to these ideas will help them and their organizations." Ed previously served as President and Chief Executive Officer of Big Flower Holdings, Inc., a leading provider of integrated marketing and advertising services. Under his four-year leadership, revenues at Big Flower Holdings increased from approximately $1 billion to nearly $1.9 billion. The NYSE-listed Company broadened its services and made numerous acquisitions, specializing in newspaper insert advertising, individualized direct mail, digital asset management and application software for the broadcasting and advertising agency industries. In December of 1999, the Company was sold to a group of private equity investors. Prior to joining Big Flower Holdings, Ed spent over 25 years with the book publishing and broadcast groups of The McGraw-Hill Companies, holding the following positions: Editor in Chief of the Accounting, Computing and Data Processing Department of Gregg Community College Division; Chief Financial Officer of the California Test Bureau; General Manager of the Instructo Corporation; Group Vice President for Europe, Africa and The Middle East; Group Vice President for McGraw-Hill Training Systems; the Executive Vice President of the McGraw-Hill International Book Company. In 1987, Ed became the President of The McGraw-Hill Broadcasting Company and during that time, also served as Chairman of the Board of the Television Bureau of Advertising (TVB), and Chairman of the Board of the Association for Maximum Service Television (MSTV) when the technology platform for digital broadcasting and high definition television was developed and approved by the FCC. He served as a Board member of the National Association of Broadcasters (NAB) and is a past Chairman of The Advertising Council, the world leader in public service advertising. Currently, Ed serves on the following Boards: USO Metropolitan New York; Immediate Past Chairman of the USO World Headquarters Board of Governors; Co-Chairman of the USO Operation Enduring Care Campaign; Member of the North American Advisory Board of the UCD Michael Smurfit School of Business in Dublin; Fellow of the International Academy of Management; Member of the United States Advisory Board of IESE Business School, Barcelona, Spain; International Counselor of the Institute of International Education and Fellow and past Chairman of the Royal Society of Arts in the U.S.. Ed holds a Bachelor's Degree in Business Administration from St. Francis College, New York, and attended the Stanford Executive Program. He resides in Westport, Connecticut, with his wife, Susan.

Inhaltsangabe

Contents
Acknowledgments ix
Preface xi
A Guide to Using This Book xiii
SECTION 1: ESSENTIAL MANAGEMENT SKILLS 1
CHAPTER 1: BASIC MANAGEMENT 3
The Roles of Manager 3
Creating the Right Environment 6
The Nature of Decision Making 7
Characteristics of a Healthy Workplace 7
Effective Communication: Honing the Key Skill 8
The Content of Business Communication 9
Communication Process 10
Questioning Styles 12
Elements of Communication 14
Purposeful Communication—The Skill in Service 17
Using Communication to Manage Up 17
Communicating Organizational Goals 18
Running Effective Meetings 18
CHAPTER 2: PERFORMANCE MANAGEMENT 25
The Process of Managing 25
Tools of Managing 31
Fundamentals of Motivation 32
Herzberg's Model 33
Countering Workplace Dissatisfaction 36
Uncovering Employees' Motivators 39
Delegation for Growth and Development 40
Two-Way Benefits of Delegating 40
The Process of Delegating 42
When to Delegate—and When Not To 44
Coaching to Boost Performance 45
Occasions for Coaching 46
The Process of Coaching 47
The Mechanics of Coaching 47
CHAPTER 3: MANGING STAFF CHANGES 53
Dealing with Change 53
Reasons for Hiring 55
Right Fit 55
Fluctuating Economy 57
Variable Skill Levels 59
Loyalty and Commitment 59
Outsourcing 60
Personnel Expectations 61
The Hiring Process—Recruiting 64
The Hiring Process—Interviewing 72
General Competency 74
Job-Specific Competency 76
Interview Format 85
Active Listening 87
Selection Guidelines 88
CHAPTER 4: MANAGING PROJECTS 91
The Triple Constraints 92
The Project Team 94
Project Flow 94
Differentiating Operations from Projects 96
Initiating a Project 97
Planning a Project 109
Executing a Project 123
Completing a Project 130
Case Study 1: Moderate Complexity Project 132
Case Study 2: High-Risk Project 133
Section I Action Items 137
SECTION II: SENIOR MANAGEMENT SKILLS 139
CHAPTER 5: STRATEGIC THINKING 141
Why Managers Need to Think Strategically 141
A Strategic Frame of Reference 143
Elements of the Strategic Frame of Reference 145
Understanding the Operational Mission 149
The Anatomy of a Strategic Vision 153
Understanding Customer Sensitivities 153
Creating a Strategic Advantage 155
Making the Vision a Reality 159
CHAPTER 6: LEADERSHIP 163
Leadership Self-Assessment 164
Behavior of a Leader 167
Measures of Success 174
Leveraging Your Leadership Style 176
Leadership Image 181
Building Power and Influence 184
Assessment #1: Your Power Potential 185
Assessment #2: Your Power Profile 187
Assessment #3: Group Leadership Qualities 188
Influence 190
Enlightened Office Politics 192
Motivating Difficult People 202
The Staller 202
The Emotional Hothead 202
The Complainer 202
The Backstabber 203
Ms. or Mr. Perfect 203
Section II Action Items 208
Appendix A: Self-Assessment on Comfort Level with Delegation 211
Appendix B: Coaching Planning Worksheet 213
Appendix C: Project Management Planning Template 215
Glossary 219
Index 223