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Money-saving advice from Canada's leading consumer advocate
In this book Ellen Roseman distills the financial advice she gives in her columns and blogs into 81 quick tips that all Canadians can use to help them spend sensibly, save money, and avoid costly consumer traps. This book of "personal finance greatest hits" is filled with illustrative examples and cautionary advice from Roseman and stories from her faithful readers. Filled with a wealth of information, the book includes the low-down on dealing with banks and car dealers, cutting costs of communication services, improving your…mehr
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Money-saving advice from Canada's leading consumer advocate
In this book Ellen Roseman distills the financial advice she gives in her columns and blogs into 81 quick tips that all Canadians can use to help them spend sensibly, save money, and avoid costly consumer traps. This book of "personal finance greatest hits" is filled with illustrative examples and cautionary advice from Roseman and stories from her faithful readers. Filled with a wealth of information, the book includes the low-down on dealing with banks and car dealers, cutting costs of communication services, improving your credit, buying and renovating a home, fighting online fraud, ensuring you have the right insurance, and more.
Offers an easy-to-use guide for being smart with your money
Includes how to advice on handling the most common financial pitfalls
Contains the best advice from Ellen Roseman's columns and blogs
Written by Canada's most popular and savvy consumer advocate
Don't spend another dollar until you read Ellen Roseman's best-ever tips for saving money and making wise financial decisions.
In this book Ellen Roseman distills the financial advice she gives in her columns and blogs into 81 quick tips that all Canadians can use to help them spend sensibly, save money, and avoid costly consumer traps. This book of "personal finance greatest hits" is filled with illustrative examples and cautionary advice from Roseman and stories from her faithful readers. Filled with a wealth of information, the book includes the low-down on dealing with banks and car dealers, cutting costs of communication services, improving your credit, buying and renovating a home, fighting online fraud, ensuring you have the right insurance, and more.
Offers an easy-to-use guide for being smart with your money
Includes how to advice on handling the most common financial pitfalls
Contains the best advice from Ellen Roseman's columns and blogs
Written by Canada's most popular and savvy consumer advocate
Don't spend another dollar until you read Ellen Roseman's best-ever tips for saving money and making wise financial decisions.
Produktdetails
- Produktdetails
- Verlag: Wiley & Sons
- Artikelnr. des Verlages: 1W118300880
- 1. Auflage
- Seitenzahl: 304
- Erscheinungstermin: 4. Januar 2013
- Englisch
- Abmessung: 229mm x 152mm x 17mm
- Gewicht: 446g
- ISBN-13: 9781118300886
- ISBN-10: 1118300882
- Artikelnr.: 36395149
- Verlag: Wiley & Sons
- Artikelnr. des Verlages: 1W118300880
- 1. Auflage
- Seitenzahl: 304
- Erscheinungstermin: 4. Januar 2013
- Englisch
- Abmessung: 229mm x 152mm x 17mm
- Gewicht: 446g
- ISBN-13: 9781118300886
- ISBN-10: 1118300882
- Artikelnr.: 36395149
Ellen Roseman is a journalist who sticks up for ordinary Canadians. As a long-time ad- vocate for consumer rights, she's become a brand name for activism and a champion at helping consumers fight back against injustices. Her columns appear three times a week in the Toronto Star and her popular blog, EllenRoseman.com, has been online since 2007. She's the author of seven books, including Money 101: Every Canadian's Guide to Personal Finance and Money 201: More Personal Finance Advice for Every Canadian. She teaches investing and personal finance at the University of Toronto's continuing studies department and Ryerson University's Chang School, and is on the board of FAIR (Canadian Foundation for Advancement of Investor Rights) and Community Legal Education Ontario (CLEO).
Foreword by Dave Chilton xi Introduction xiii PART 1: OUTSMARTING THE BANKS
1 1. Get a Higher Interest Rate on Your Savings 5 2. How to Fight Back when
a Bank Cuts the Interest on Your Savings 8 3. Look Beyond the Big Banks for
Higher Savings Rates 11 4. How to Get Higher Savings Rates without Getting
Burned 15 5. How to Trim the Bank's Service Charges 18 6. How to Fight Back
when You Miss a Discount You Deserve 21 7. Challenge Bank Fees for RRSPs
and Other Registered Plans 24 8. Watch Out for Foreign Exchange Conversion
Fees 27 9. Find the Best Credit Cards for Rewards and Benefits 30 10. Find
the Best Credit Card if You Carry a Balance 35 11. Watch Out for Credit
Card Balance Transfers 38 12. Watch Out for Expensive Credit Card Insurance
41 13. Beware of Penalties when You Break a Closed Mortgage 45 14. How a
Customer Fought Back Against a Bank's Mortgage Penalty 49 15. How to Avoid
Interest Penalties when Paying Off Your Mortgage Early by Paul Brick 52 16.
Why It Pays to Know Your Rights by Ursula Menke 55 17. How to Outsmart the
Banks at Their Own Game by Matt Goulart 58 18. How to Get the Best Service
from a Bank by Douglas Melville 60 19. How to Get the Best Service from a
Bank if You Own a Business by Douglas Melville 63 PART 2: KEEPING YOUR
FINANCES ON TRACK 67 20. How to Check on Your Credit Report and Credit
Score 71 21. How to Correct Errors on Your Credit Report by Ross Taylor 74
22. How to Fight Back when Your Credit History Is a Mess by Ross Taylor 77
23. How to Make Sure Your Credit History Stays Healthy by Ross Taylor 80
24. How to Fight Back Against Bad Financial Advice 82 25. How to Make Sure
You Have the Right Investments by Douglas Melville 85 26. How to Fight for
Your Rights as an Investor by Anthony Pichelli 88 27. How to Recover Losses
on Unsuitable Investments by Ken Kivenko 90 28. How to Fight Back Against
the Canada Revenue Agency 93 29. How to Avoid Getting Penalized on Your
Tax-Free Savings Account 96 30. How to Fight Back by Using the Taxpayer
Bill of Rights by J. Paul Dubé 99 PART 3: TAMING YOUR TELECOM COSTS 103 31.
How to Negotiate for Better Rates with a Telecom Supplier 105 32. How to
Cut the Cost of Your Home Phone Service 108 33. How to Save Money on Your
Internet Service 112 34. How to Cut the Cost of Your Cable TV Service 116
35. How to Save Money on Your Telecom Bills and Get Better Service by Bob
Lepp 120 36. How to Buy a Wireless Phone without a Contract 123 37. How a
Customer Fought Back Against Cancellation Fees 127 38. How to Save Money
with a Prepaid Wireless Plan 130 39. Avoid Data Roaming Charges when You
Travel 133 40. How a Bell Customer Fought a $10,000 Bill for Data Roaming
135 41. Watch Out for Premium Text Messages on Your Wireless Phone 137 42.
How to Get the Best Value for Your Telecom Dollars by Kim Walker 140 43.
How to Cut Your Telecom Costs by Heather Morgan and Mike Weatherbee 142 44.
How We Helped a Household Slash Its Telecom Costs by Heather Morgan and
Mike Weatherbee 144 45. How to Make Effective Telecommunications Complaints
by John Lawford 147 46. How to Fight Back Against Big Telecom by Lindsey
Pinto 152 PART 4: STRETCHING YOUR TRAVEL DOLLARS 155 47. How to Fight Back
when an Airline Damages Your Luggage 159 48. How to Fight Airline Rules Th
at Do Not Make Sense 163 49. How to Fight Back when a Cruise Line Loses
Your Luggage 166 50. How to Complain to the Canadian Transportation Agency
170 51. How to Enforce Your Airline Flight Rights 173 52. How to Cross the
Border with Your Travel Documents in Order 176 53. What to Do with Your
Prescription Drugs when You Travel 179 54. How to Avoid Getting in Trouble
when Booking Hotels Online 181 55. How to Avoid Being Denied a Refund on
Unused Hotel Rooms 184 56. How to Avoid Paying Medical Bills when Crossing
the Border 186 57. How to Choose Trip Cancellation and Trip Interruption
Insurance 189 58. How to Fight Back when Your Trip Cancellation Claim is
Denied 192 59. How to Avoid Losing the Travel Reward Points You Collected
194 60. How to Fight Back Against a Car Rental Company's Damage Claim 198
PART 5: FIGHTING BACK AGAINST POOR RETAIL SERVICE 201 61. How to Fight Back
when a Store Refuses to Give a Refund 205 62. How to Get Your Money Back
when You Pay with Your Credit Card 209 63. How to Return a Purchase Th at
You Make Online 213 64. How to Avoid Getting into Trouble with Online
Purchases 216 65. How to Fight Back Against Online Fraud by David Malamed
218 66. How to Fight Back when You Find a Pricing Error 220 67. How to
Fight Back Against Automatic Renewals 223 68. How to Avoid Losing Money on
a Gym Membership by Nicholas Ross 226 69. How to Decide on Getting an
Extended Warranty 229 PART 6: PROTECTING YOUR BIG DOLLAR PURCHASES OF CARS
AND HOUSES 233 70. How to Fight Back when Your Car Does Not Work Properly
by Stephen Moody 237 71. How to Fight Back Against Car Leasing Charges by
Neil Rau 241 72. How Not to Get Stung when Buying a Newly Built Home by Dr.
Karen Somerville 245 73. How to Fight Back in a Phony Real Estate Bidding
War by Mark Weisleder 248 74. How to Resolve Issues with Your Energy
Utility by Paul Green 250 75. How to Fight Back Against Rogue Movers 253
PART 7: USING YOUR COMMUNICATION SKILLS AND THE COURTS 257 76. How to Write
the Perfect Complaint Letter by Christopher Elliott 261 77. How to Create a
Circle of Eyes on a Company You Want to Fight by Franke James 263 78. How
to Be Patient, Persistent and Prepared by Ted Whipp 267 79. How to Use
Twitter to Put Pressure on a Business by Scott A.E. Smith 270 80. How to
Deal with a Lawyer if You Have a Consumer Problem by Orie H. Niedzviecki
272 81. How to Fight Back in Small Claims Court 275 Index 281
1 1. Get a Higher Interest Rate on Your Savings 5 2. How to Fight Back when
a Bank Cuts the Interest on Your Savings 8 3. Look Beyond the Big Banks for
Higher Savings Rates 11 4. How to Get Higher Savings Rates without Getting
Burned 15 5. How to Trim the Bank's Service Charges 18 6. How to Fight Back
when You Miss a Discount You Deserve 21 7. Challenge Bank Fees for RRSPs
and Other Registered Plans 24 8. Watch Out for Foreign Exchange Conversion
Fees 27 9. Find the Best Credit Cards for Rewards and Benefits 30 10. Find
the Best Credit Card if You Carry a Balance 35 11. Watch Out for Credit
Card Balance Transfers 38 12. Watch Out for Expensive Credit Card Insurance
41 13. Beware of Penalties when You Break a Closed Mortgage 45 14. How a
Customer Fought Back Against a Bank's Mortgage Penalty 49 15. How to Avoid
Interest Penalties when Paying Off Your Mortgage Early by Paul Brick 52 16.
Why It Pays to Know Your Rights by Ursula Menke 55 17. How to Outsmart the
Banks at Their Own Game by Matt Goulart 58 18. How to Get the Best Service
from a Bank by Douglas Melville 60 19. How to Get the Best Service from a
Bank if You Own a Business by Douglas Melville 63 PART 2: KEEPING YOUR
FINANCES ON TRACK 67 20. How to Check on Your Credit Report and Credit
Score 71 21. How to Correct Errors on Your Credit Report by Ross Taylor 74
22. How to Fight Back when Your Credit History Is a Mess by Ross Taylor 77
23. How to Make Sure Your Credit History Stays Healthy by Ross Taylor 80
24. How to Fight Back Against Bad Financial Advice 82 25. How to Make Sure
You Have the Right Investments by Douglas Melville 85 26. How to Fight for
Your Rights as an Investor by Anthony Pichelli 88 27. How to Recover Losses
on Unsuitable Investments by Ken Kivenko 90 28. How to Fight Back Against
the Canada Revenue Agency 93 29. How to Avoid Getting Penalized on Your
Tax-Free Savings Account 96 30. How to Fight Back by Using the Taxpayer
Bill of Rights by J. Paul Dubé 99 PART 3: TAMING YOUR TELECOM COSTS 103 31.
How to Negotiate for Better Rates with a Telecom Supplier 105 32. How to
Cut the Cost of Your Home Phone Service 108 33. How to Save Money on Your
Internet Service 112 34. How to Cut the Cost of Your Cable TV Service 116
35. How to Save Money on Your Telecom Bills and Get Better Service by Bob
Lepp 120 36. How to Buy a Wireless Phone without a Contract 123 37. How a
Customer Fought Back Against Cancellation Fees 127 38. How to Save Money
with a Prepaid Wireless Plan 130 39. Avoid Data Roaming Charges when You
Travel 133 40. How a Bell Customer Fought a $10,000 Bill for Data Roaming
135 41. Watch Out for Premium Text Messages on Your Wireless Phone 137 42.
How to Get the Best Value for Your Telecom Dollars by Kim Walker 140 43.
How to Cut Your Telecom Costs by Heather Morgan and Mike Weatherbee 142 44.
How We Helped a Household Slash Its Telecom Costs by Heather Morgan and
Mike Weatherbee 144 45. How to Make Effective Telecommunications Complaints
by John Lawford 147 46. How to Fight Back Against Big Telecom by Lindsey
Pinto 152 PART 4: STRETCHING YOUR TRAVEL DOLLARS 155 47. How to Fight Back
when an Airline Damages Your Luggage 159 48. How to Fight Airline Rules Th
at Do Not Make Sense 163 49. How to Fight Back when a Cruise Line Loses
Your Luggage 166 50. How to Complain to the Canadian Transportation Agency
170 51. How to Enforce Your Airline Flight Rights 173 52. How to Cross the
Border with Your Travel Documents in Order 176 53. What to Do with Your
Prescription Drugs when You Travel 179 54. How to Avoid Getting in Trouble
when Booking Hotels Online 181 55. How to Avoid Being Denied a Refund on
Unused Hotel Rooms 184 56. How to Avoid Paying Medical Bills when Crossing
the Border 186 57. How to Choose Trip Cancellation and Trip Interruption
Insurance 189 58. How to Fight Back when Your Trip Cancellation Claim is
Denied 192 59. How to Avoid Losing the Travel Reward Points You Collected
194 60. How to Fight Back Against a Car Rental Company's Damage Claim 198
PART 5: FIGHTING BACK AGAINST POOR RETAIL SERVICE 201 61. How to Fight Back
when a Store Refuses to Give a Refund 205 62. How to Get Your Money Back
when You Pay with Your Credit Card 209 63. How to Return a Purchase Th at
You Make Online 213 64. How to Avoid Getting into Trouble with Online
Purchases 216 65. How to Fight Back Against Online Fraud by David Malamed
218 66. How to Fight Back when You Find a Pricing Error 220 67. How to
Fight Back Against Automatic Renewals 223 68. How to Avoid Losing Money on
a Gym Membership by Nicholas Ross 226 69. How to Decide on Getting an
Extended Warranty 229 PART 6: PROTECTING YOUR BIG DOLLAR PURCHASES OF CARS
AND HOUSES 233 70. How to Fight Back when Your Car Does Not Work Properly
by Stephen Moody 237 71. How to Fight Back Against Car Leasing Charges by
Neil Rau 241 72. How Not to Get Stung when Buying a Newly Built Home by Dr.
Karen Somerville 245 73. How to Fight Back in a Phony Real Estate Bidding
War by Mark Weisleder 248 74. How to Resolve Issues with Your Energy
Utility by Paul Green 250 75. How to Fight Back Against Rogue Movers 253
PART 7: USING YOUR COMMUNICATION SKILLS AND THE COURTS 257 76. How to Write
the Perfect Complaint Letter by Christopher Elliott 261 77. How to Create a
Circle of Eyes on a Company You Want to Fight by Franke James 263 78. How
to Be Patient, Persistent and Prepared by Ted Whipp 267 79. How to Use
Twitter to Put Pressure on a Business by Scott A.E. Smith 270 80. How to
Deal with a Lawyer if You Have a Consumer Problem by Orie H. Niedzviecki
272 81. How to Fight Back in Small Claims Court 275 Index 281
Foreword by Dave Chilton xi Introduction xiii PART 1: OUTSMARTING THE BANKS
1 1. Get a Higher Interest Rate on Your Savings 5 2. How to Fight Back when
a Bank Cuts the Interest on Your Savings 8 3. Look Beyond the Big Banks for
Higher Savings Rates 11 4. How to Get Higher Savings Rates without Getting
Burned 15 5. How to Trim the Bank's Service Charges 18 6. How to Fight Back
when You Miss a Discount You Deserve 21 7. Challenge Bank Fees for RRSPs
and Other Registered Plans 24 8. Watch Out for Foreign Exchange Conversion
Fees 27 9. Find the Best Credit Cards for Rewards and Benefits 30 10. Find
the Best Credit Card if You Carry a Balance 35 11. Watch Out for Credit
Card Balance Transfers 38 12. Watch Out for Expensive Credit Card Insurance
41 13. Beware of Penalties when You Break a Closed Mortgage 45 14. How a
Customer Fought Back Against a Bank's Mortgage Penalty 49 15. How to Avoid
Interest Penalties when Paying Off Your Mortgage Early by Paul Brick 52 16.
Why It Pays to Know Your Rights by Ursula Menke 55 17. How to Outsmart the
Banks at Their Own Game by Matt Goulart 58 18. How to Get the Best Service
from a Bank by Douglas Melville 60 19. How to Get the Best Service from a
Bank if You Own a Business by Douglas Melville 63 PART 2: KEEPING YOUR
FINANCES ON TRACK 67 20. How to Check on Your Credit Report and Credit
Score 71 21. How to Correct Errors on Your Credit Report by Ross Taylor 74
22. How to Fight Back when Your Credit History Is a Mess by Ross Taylor 77
23. How to Make Sure Your Credit History Stays Healthy by Ross Taylor 80
24. How to Fight Back Against Bad Financial Advice 82 25. How to Make Sure
You Have the Right Investments by Douglas Melville 85 26. How to Fight for
Your Rights as an Investor by Anthony Pichelli 88 27. How to Recover Losses
on Unsuitable Investments by Ken Kivenko 90 28. How to Fight Back Against
the Canada Revenue Agency 93 29. How to Avoid Getting Penalized on Your
Tax-Free Savings Account 96 30. How to Fight Back by Using the Taxpayer
Bill of Rights by J. Paul Dubé 99 PART 3: TAMING YOUR TELECOM COSTS 103 31.
How to Negotiate for Better Rates with a Telecom Supplier 105 32. How to
Cut the Cost of Your Home Phone Service 108 33. How to Save Money on Your
Internet Service 112 34. How to Cut the Cost of Your Cable TV Service 116
35. How to Save Money on Your Telecom Bills and Get Better Service by Bob
Lepp 120 36. How to Buy a Wireless Phone without a Contract 123 37. How a
Customer Fought Back Against Cancellation Fees 127 38. How to Save Money
with a Prepaid Wireless Plan 130 39. Avoid Data Roaming Charges when You
Travel 133 40. How a Bell Customer Fought a $10,000 Bill for Data Roaming
135 41. Watch Out for Premium Text Messages on Your Wireless Phone 137 42.
How to Get the Best Value for Your Telecom Dollars by Kim Walker 140 43.
How to Cut Your Telecom Costs by Heather Morgan and Mike Weatherbee 142 44.
How We Helped a Household Slash Its Telecom Costs by Heather Morgan and
Mike Weatherbee 144 45. How to Make Effective Telecommunications Complaints
by John Lawford 147 46. How to Fight Back Against Big Telecom by Lindsey
Pinto 152 PART 4: STRETCHING YOUR TRAVEL DOLLARS 155 47. How to Fight Back
when an Airline Damages Your Luggage 159 48. How to Fight Airline Rules Th
at Do Not Make Sense 163 49. How to Fight Back when a Cruise Line Loses
Your Luggage 166 50. How to Complain to the Canadian Transportation Agency
170 51. How to Enforce Your Airline Flight Rights 173 52. How to Cross the
Border with Your Travel Documents in Order 176 53. What to Do with Your
Prescription Drugs when You Travel 179 54. How to Avoid Getting in Trouble
when Booking Hotels Online 181 55. How to Avoid Being Denied a Refund on
Unused Hotel Rooms 184 56. How to Avoid Paying Medical Bills when Crossing
the Border 186 57. How to Choose Trip Cancellation and Trip Interruption
Insurance 189 58. How to Fight Back when Your Trip Cancellation Claim is
Denied 192 59. How to Avoid Losing the Travel Reward Points You Collected
194 60. How to Fight Back Against a Car Rental Company's Damage Claim 198
PART 5: FIGHTING BACK AGAINST POOR RETAIL SERVICE 201 61. How to Fight Back
when a Store Refuses to Give a Refund 205 62. How to Get Your Money Back
when You Pay with Your Credit Card 209 63. How to Return a Purchase Th at
You Make Online 213 64. How to Avoid Getting into Trouble with Online
Purchases 216 65. How to Fight Back Against Online Fraud by David Malamed
218 66. How to Fight Back when You Find a Pricing Error 220 67. How to
Fight Back Against Automatic Renewals 223 68. How to Avoid Losing Money on
a Gym Membership by Nicholas Ross 226 69. How to Decide on Getting an
Extended Warranty 229 PART 6: PROTECTING YOUR BIG DOLLAR PURCHASES OF CARS
AND HOUSES 233 70. How to Fight Back when Your Car Does Not Work Properly
by Stephen Moody 237 71. How to Fight Back Against Car Leasing Charges by
Neil Rau 241 72. How Not to Get Stung when Buying a Newly Built Home by Dr.
Karen Somerville 245 73. How to Fight Back in a Phony Real Estate Bidding
War by Mark Weisleder 248 74. How to Resolve Issues with Your Energy
Utility by Paul Green 250 75. How to Fight Back Against Rogue Movers 253
PART 7: USING YOUR COMMUNICATION SKILLS AND THE COURTS 257 76. How to Write
the Perfect Complaint Letter by Christopher Elliott 261 77. How to Create a
Circle of Eyes on a Company You Want to Fight by Franke James 263 78. How
to Be Patient, Persistent and Prepared by Ted Whipp 267 79. How to Use
Twitter to Put Pressure on a Business by Scott A.E. Smith 270 80. How to
Deal with a Lawyer if You Have a Consumer Problem by Orie H. Niedzviecki
272 81. How to Fight Back in Small Claims Court 275 Index 281
1 1. Get a Higher Interest Rate on Your Savings 5 2. How to Fight Back when
a Bank Cuts the Interest on Your Savings 8 3. Look Beyond the Big Banks for
Higher Savings Rates 11 4. How to Get Higher Savings Rates without Getting
Burned 15 5. How to Trim the Bank's Service Charges 18 6. How to Fight Back
when You Miss a Discount You Deserve 21 7. Challenge Bank Fees for RRSPs
and Other Registered Plans 24 8. Watch Out for Foreign Exchange Conversion
Fees 27 9. Find the Best Credit Cards for Rewards and Benefits 30 10. Find
the Best Credit Card if You Carry a Balance 35 11. Watch Out for Credit
Card Balance Transfers 38 12. Watch Out for Expensive Credit Card Insurance
41 13. Beware of Penalties when You Break a Closed Mortgage 45 14. How a
Customer Fought Back Against a Bank's Mortgage Penalty 49 15. How to Avoid
Interest Penalties when Paying Off Your Mortgage Early by Paul Brick 52 16.
Why It Pays to Know Your Rights by Ursula Menke 55 17. How to Outsmart the
Banks at Their Own Game by Matt Goulart 58 18. How to Get the Best Service
from a Bank by Douglas Melville 60 19. How to Get the Best Service from a
Bank if You Own a Business by Douglas Melville 63 PART 2: KEEPING YOUR
FINANCES ON TRACK 67 20. How to Check on Your Credit Report and Credit
Score 71 21. How to Correct Errors on Your Credit Report by Ross Taylor 74
22. How to Fight Back when Your Credit History Is a Mess by Ross Taylor 77
23. How to Make Sure Your Credit History Stays Healthy by Ross Taylor 80
24. How to Fight Back Against Bad Financial Advice 82 25. How to Make Sure
You Have the Right Investments by Douglas Melville 85 26. How to Fight for
Your Rights as an Investor by Anthony Pichelli 88 27. How to Recover Losses
on Unsuitable Investments by Ken Kivenko 90 28. How to Fight Back Against
the Canada Revenue Agency 93 29. How to Avoid Getting Penalized on Your
Tax-Free Savings Account 96 30. How to Fight Back by Using the Taxpayer
Bill of Rights by J. Paul Dubé 99 PART 3: TAMING YOUR TELECOM COSTS 103 31.
How to Negotiate for Better Rates with a Telecom Supplier 105 32. How to
Cut the Cost of Your Home Phone Service 108 33. How to Save Money on Your
Internet Service 112 34. How to Cut the Cost of Your Cable TV Service 116
35. How to Save Money on Your Telecom Bills and Get Better Service by Bob
Lepp 120 36. How to Buy a Wireless Phone without a Contract 123 37. How a
Customer Fought Back Against Cancellation Fees 127 38. How to Save Money
with a Prepaid Wireless Plan 130 39. Avoid Data Roaming Charges when You
Travel 133 40. How a Bell Customer Fought a $10,000 Bill for Data Roaming
135 41. Watch Out for Premium Text Messages on Your Wireless Phone 137 42.
How to Get the Best Value for Your Telecom Dollars by Kim Walker 140 43.
How to Cut Your Telecom Costs by Heather Morgan and Mike Weatherbee 142 44.
How We Helped a Household Slash Its Telecom Costs by Heather Morgan and
Mike Weatherbee 144 45. How to Make Effective Telecommunications Complaints
by John Lawford 147 46. How to Fight Back Against Big Telecom by Lindsey
Pinto 152 PART 4: STRETCHING YOUR TRAVEL DOLLARS 155 47. How to Fight Back
when an Airline Damages Your Luggage 159 48. How to Fight Airline Rules Th
at Do Not Make Sense 163 49. How to Fight Back when a Cruise Line Loses
Your Luggage 166 50. How to Complain to the Canadian Transportation Agency
170 51. How to Enforce Your Airline Flight Rights 173 52. How to Cross the
Border with Your Travel Documents in Order 176 53. What to Do with Your
Prescription Drugs when You Travel 179 54. How to Avoid Getting in Trouble
when Booking Hotels Online 181 55. How to Avoid Being Denied a Refund on
Unused Hotel Rooms 184 56. How to Avoid Paying Medical Bills when Crossing
the Border 186 57. How to Choose Trip Cancellation and Trip Interruption
Insurance 189 58. How to Fight Back when Your Trip Cancellation Claim is
Denied 192 59. How to Avoid Losing the Travel Reward Points You Collected
194 60. How to Fight Back Against a Car Rental Company's Damage Claim 198
PART 5: FIGHTING BACK AGAINST POOR RETAIL SERVICE 201 61. How to Fight Back
when a Store Refuses to Give a Refund 205 62. How to Get Your Money Back
when You Pay with Your Credit Card 209 63. How to Return a Purchase Th at
You Make Online 213 64. How to Avoid Getting into Trouble with Online
Purchases 216 65. How to Fight Back Against Online Fraud by David Malamed
218 66. How to Fight Back when You Find a Pricing Error 220 67. How to
Fight Back Against Automatic Renewals 223 68. How to Avoid Losing Money on
a Gym Membership by Nicholas Ross 226 69. How to Decide on Getting an
Extended Warranty 229 PART 6: PROTECTING YOUR BIG DOLLAR PURCHASES OF CARS
AND HOUSES 233 70. How to Fight Back when Your Car Does Not Work Properly
by Stephen Moody 237 71. How to Fight Back Against Car Leasing Charges by
Neil Rau 241 72. How Not to Get Stung when Buying a Newly Built Home by Dr.
Karen Somerville 245 73. How to Fight Back in a Phony Real Estate Bidding
War by Mark Weisleder 248 74. How to Resolve Issues with Your Energy
Utility by Paul Green 250 75. How to Fight Back Against Rogue Movers 253
PART 7: USING YOUR COMMUNICATION SKILLS AND THE COURTS 257 76. How to Write
the Perfect Complaint Letter by Christopher Elliott 261 77. How to Create a
Circle of Eyes on a Company You Want to Fight by Franke James 263 78. How
to Be Patient, Persistent and Prepared by Ted Whipp 267 79. How to Use
Twitter to Put Pressure on a Business by Scott A.E. Smith 270 80. How to
Deal with a Lawyer if You Have a Consumer Problem by Orie H. Niedzviecki
272 81. How to Fight Back in Small Claims Court 275 Index 281