Natalie Ames, Katy Fitzgerald

Writing Clearly for Clients and Colleagues

The Human Service Practitioner´s Guide

• Broschiertes Buch

Produktbeschreibung

If you have ever waded through a rambling case summary, a jargon-heavy program description, or a poorly organized training manual, you are aware of how important it is for human service agencies' written materials to be clear and concise. Whether in print or electronic format, most agencies must provide information to a variety of audiences. Ames and FitzGerald have developed a guide to help human service professionals clearly communicate valuable information to board members, funding sources, volunteers, and-perhaps most importantly-clients with limited literacy skills. The book highlights how readers can apply readability guidelines to improve all of the print and electronic materials agencies use to communicate with internal and external audiences. Whether creating a brochure, sending an email, writing a grant, or documenting case records, human service professionals can make their messages clear and understandable by following the guide's simple rules and practical suggestions.

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Produktdetails

• Verlag: Oxford University Press
• Seitenzahl: 188
• Erscheinungstermin: 1. Juli 2015
• Englisch
• Abmessung: 229mm x 152mm x 10mm
• Gewicht: 282g
• ISBN-13: 9780190615604
• ISBN-10: 0190615605
• Artikelnr.: 47867200

Autorenporträt

Natalie Ames (MSW and EdD, West Virginia University) is associate professor of social work at North Carolina State University. Her social work experience includes public welfare, medical social work, and individual and group counseling. While working for different agencies, she developed accessible educational materials and training programs for professionals and the general public. Katy FitzGerald (MSW, North Carolina State University) is a clinical social worker at R. J. Blackley Alcohol and Drug Abuse Treatment Center. Prior to her social work career, FitzGerald held positions in technology marketing where she developed her ability to translate difficult, technical information into easy-to-read written material for clients.

Inhaltsangabe

Introduction
Chapter 1: Why Readability Matters
Chapter 2: How to Make Your Writing Clear
Chapter 3: Planning Ahead for Readability
Chapter 4: How to Achieve and Measure Readability
Chapter 5: Collecting and Using Feedback
Chapter 6: Writing for Every Agency Audience
Chapter 7: Readability and Electronic Communication
Chapter 8: Readability and Documentation
Appendix: A Brief Review of Grammar and Punctuation