Understanding attrition of BPOs in India - Bezborah, Pranjal;Mahanta, Kakali
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Attrition signifies not only the loss of talent but also includes the cost of training new recruits. BPO firms need to rethink the ways they manage their people. It would be useful to take up studies that explore the present HR system in the BPO firms. This study provides handful information of the existing HR system in the BPOs, the challenges and the reasons for existence of problems like attrition, which might help the HR managers in their future course of action.

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Produktbeschreibung
Attrition signifies not only the loss of talent but also includes the cost of training new recruits. BPO firms need to rethink the ways they manage their people. It would be useful to take up studies that explore the present HR system in the BPO firms. This study provides handful information of the existing HR system in the BPOs, the challenges and the reasons for existence of problems like attrition, which might help the HR managers in their future course of action.
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Autorenporträt
Dr. Pranjal Bezborah is currently working as a Professor in the Department of Commerce, Dibrugarh University, Dibrugarh,India.He has 28 years of experience in teaching and research in Commerce and Management.Dr. Kakali Mahanta is assistant professor at the Department of Business Administration, Tezpur (Central) University, India.