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Firms practice poaching of their rival s customers in markets where they are able to identify between their own customers and those of the rivals. This practice results in inefficiently high switching. In some of these markets firms also use strategies that make poaching by rival firms harder. Dr. Heisnam Singh explores the practice of firms requiring customers to sign contracts that are of pre-specified duration specifying early termination charges. If contract with breach penalty is available, firms find it privately optimal to use it. However when all firms use it they are worse off and…mehr

Produktbeschreibung
Firms practice poaching of their rival s customers in
markets where
they are able to identify between their own customers
and those of
the rivals. This practice results in inefficiently
high switching. In
some of these markets firms also use strategies that
make poaching
by rival firms harder. Dr. Heisnam Singh explores the
practice of
firms requiring customers to sign contracts that are
of pre-specified
duration specifying early termination charges. If
contract with
breach penalty is available, firms find it privately
optimal to use it.
However when all firms use it they are worse off and
results in lower
than efficient switching. Consumers may be better off
or worse off.

Dr. Singh also examines the pricing decision of a
typical firm that
sells more than one product in markets where products
are strategic
complements and the firms have some market power. He
find
empirical evidence using data from the US wholesale
market for
unbranded gasoline that a firm internalizes the
strategic
complementarities when optimally choosing its prices.
Autorenporträt
Dr. Heisnam Thoihen Singh received his PhD in Economics from the
University of
Maryland. He has formely worked at the International Monetary
Fund and the World
Bank Group. Dr. Heisnam Singh currently works as an economist at
PricewaterhouseCoopers
LLP.