Patrick L Townsend, Joan E Gebhardt

Quality Is Everybody's Business

• Gebundenes Buch

Produktbeschreibung

Done correctly, TQM can be implemented in six to eight months, and that includes actively involving everyone on the payroll and seeing positive bottom line results virtually immediately. Quality is Everybody's Business discusses how to define and implement a complete quality process. The author explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines. Whether a TQM process is in place or just beginning to implement one, Quality is Everybody's Business provides the tools to make it a complete quality process.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 392
• Erscheinungstermin: 3. Dezember 1999
• Englisch
• Abmessung: 234mm x 157mm x 27mm
• Gewicht: 612g
• ISBN-13: 9781574442847
• ISBN-10: 1574442848
• Artikelnr.: 23416164

Autorenporträt

Patrick L. Townsend, Joan E. Gebhardt

Inhaltsangabe

Introduction
About the Authors
Table of Contents
Section One: Origins
Section Two: the Three Components
Section Three: Getting it Done
Section Four: If they can do it...
Section Five: Final Thoughts
Closing Notes
Sources