Josh Liebman

The Hospitality Mentality

Create Raving Fans Through Your Guest Experience

• Broschiertes Buch

Produktbeschreibung

The Hospitality Mentality enhances the guest experience and creates raving fansâ and return guests!

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Produktdetails

• Verlag: Morgan James Publishing llc
• Seitenzahl: 256
• Erscheinungstermin: 5. Dezember 2023
• Englisch
• Abmessung: 216mm x 140mm x 16mm
• Gewicht: 338g
• ISBN-13: 9781636981765
• ISBN-10: 1636981763
• Artikelnr.: 67740920

Autorenporträt

Josh Liebman specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. He is a serial entrepreneur, consultant, and speaker. Josh’s educational background includes a bachelor’s degree in Hospitality Management along with a master’s degree in Hospitality & Tourism, both from the University of Central Florida’s Rosen College of Hospitality Management. Josh has worked for some of the top attraction operators in the world, including, but not limited to Walt Disney World, Universal Orlando, Merlin Entertainments, and Cedar Fair. He has been integral to the openings of multiple venues in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, and Waldorf Astoria. He is the Co-Host of the AttractionPros Podcast and Host of the Guest Experience Show and currently resides in Chicago, IL.