Message Me: The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence Volume 1 - March, Joshua
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Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready for the change?

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Produktbeschreibung
Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready for the change?
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Autorenporträt
Joshua March is the founder and CEO of Conversocial, a leading social customer service solution used by hundreds of the world's biggest brands to deliver enterprise scale customer service through social media and mobile messaging platforms. Conversocial is an official partner of Twitter and Facebook, and has been recognized by Forrester, Gartner and Ovum as a leading vendor in the social customer care space. Joshua previously founded leading social application company iPlatform, one of the world's first Facebook Preferred Developers, which was acquired in 2012. A renowned expert in social media and customer service, Joshua has been featured on Bloomberg, CNBC, Fox Business, and the BBC. Having started his career in London, Joshua now lives New York. Message Joshua @joshuamarch.