Jennifer Lynn Roney

Webs of Resistence in a Newly Privatized Polish Firm

Workers React to Organizational Transformation

• Broschiertes Buch

Produktbeschreibung

This study examines how the shared cultural values of employees in a Polish firm influence management attempts top transform organizational practices in a newly privatized factory. By introducing a foreign management approach, Total Quality Management (TQM), the management of this factory presents a potential conflict of values between the employees and the management philosophy. Tracing the historical and contemporary impact of traditional, political and religious influences in Poland and utilizing ethnographic techniques of observation, interviews, and secondary source data, the author identifies four patterns of shared mindsets. These mindsets, insecurity and instability, distrust, reluctance to assume responsibility and a struggle between individualism and collectivism generate resistance to the successful implementation of TQM in this factory. Organizational studies research has identified cultural differences in values but previous studies have not examined the congruence assessment that employees make when confronted with a management intervention, such as TQM. The author finds that an incongruence between societal values and the values the employees perceive are embedded in the TQM approach produced actual outcomes that are not consistent with TQM objectives of empowerment, teamwork, visionary leadership and continuous improvement of quality. Employees demonstrated a reduced sense of empowerment, team goals that are counterproductive to organizational goals, autocratic leadership and an increased focus but not sustainable effort toward improving quality. The book examines the reasons for these results through detailed description and extensive quotations from employees both inside the Polish firm and throughout Polish society.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 276
• Erscheinungstermin: 23. Juni 2015
• Englisch
• Abmessung: 216mm x 140mm x 15mm
• Gewicht: 351g
• ISBN-13: 9781138879874
• ISBN-10: 1138879878
• Artikelnr.: 42788574

Autorenporträt

Roney, Jennifer Lynn

Inhaltsangabe

Exhibits
Preface
Chapter 1: Introduction
The Research Question
The Meaning of Culture in this Study
Webs of Resistance-Meaning Behind the Title of this Book
The Case
Research Approach and Assumption
Ethnographic Authority
The Organization of the Book
Chapter 2: Culture, TQM and Poland
Culture
Total Quality Management
Poland
Chapter 3: Concentric Circles of Polish Life
The Country
The Community
The Company
Chapter 4: Research Design and Methods
Research Design: Choosing Ethnography as Method
Data Collection Methods
Data Analysis
The Ethnographic Tale
Chapter 5: Social Organization
Spies with Television Sets
Influences on Social Organization
Cultural Values and Assumptions
Chapter 6: Patterns of Shared Mindsets
Insecurity and Instability
Trust
Distrust of Government
Distrust Within the Community
Distrust Within the Organization
Responsibility
Individualism and Collectivism
The Struggle between Opposing Cultural Tendencies
Summary-Patterns of Shared Mindsets
Chapter 7: Resistance to Change
The Quality Director and The Direction of Quality
Influences on The TQM Philosophy
TQM Values and Assumptions
TQM at the Lockem Factory
Summary Conflicting Values
Chapter 8: Conclusion
Contributions
Implication: Fatalism Interpretation? Reflections on the Process-Field Study Abroad
Endnotes
Appendices
A. Company Data
B. Research Protocol
C. The Researcher as Instrument
D. Information
Trust Question
F. Quality Wheel
References
Index