Amanda Coleman-Mason, June Davidson

Broschiertes Buch

Customer Service Excellence for Police

101 Tips on Policing in Cross-Cultural Communities

Beschreibung

In CUSTOMER SERVICE EXCELLENCE FOR POLICE, DR. Amanda Coleman-Mason provides community policing agents and anyone else who is in the business of servicing others with easily understood tips on being efficient and diligent while interacting with customers. These universally developed tips offer and encourage individuals from any service-minded entity to strategically apply them in their work with the ultimate goal of consistently creating and developing CUSTOMER SERVICE EXCELLENCE. Each mastery chapter provides you with deliberate and well-defined tips for your conscious and subconscious mindset in addressing the challenges that you may encounter while interacting with your customers of CROSS-CULTURAL backgrounds. The universally developed tips offer you the ability to apply these skillfully designed techniques with ease within any customer service arena through creative insights, exercises, and strategically aligned challenges. As Dr. Amanda shares her purposeful skills and methods in creating communal partnerships and building lasting interpersonal relationships, customer service excellence, and justice leadership in cross-cultural and deeply divided communities, she hopes that each reader will be inspired and motivated to habitually use these selective tools when serving customers.

Autor

Dr. Amanda Coleman-Mason is a Professor of Human Services and Community Social Work at the University of North Texas, Dallas; a national speaker; an international coach and consultant to the UAE Police Department; and the creative and visionary mind behind the development and implementation of Adissa Justice Leadership Coaching (AJLC). As an open-minded visionary and a lifelong learner, she prides herself on new ideas and innovative concepts related to the delivery system of human services and community needs. Those closest to her believe that she maintains this mindset, due to her passions and her life views. The cornerstone of her life views is embedded in a well-known quote by A. J. McLean: Be very, very patient and very open-minded and listen to what people have to say. Amanda sees her open-mindedness as a driving instrument in developing and providing the specific training and coaching of soft-skills techniques for community policing. Through AJLC, she provides these endeavors, both locally and internationally while embracing her drive and passion for engagement in activities as a servant leader, as well. The primary function of AJLC is to provide effective soft-skill training courses & coaching sessions with an emphasis on Customer Service Excellence in community policing in cross-cultural communities. It is critical to note that the strategies and techniques implemented in AJLC's soft skills training are not intended to replace or alter criminal justice, or tactical skills. Rather, AJLC's intentions is to assist teams, organizations, and community policing agents in establishing customer service excellence and effective behavioral strategies while building community relationships among cross-cultural communities. Dr. Coleman-Mason's effective AJLC coaching curriculum leads to competencies that enhance community policing agent's skills by offering tips on skill building through Mastery Level concepts that include: a) Mastery of Self-Awareness; b) Mastery of Self-Development; c) Mastery of Attitude Possession; d) Mastery of Goal Setting; e) Mastery of Community & Customer Service; f) and Mastery of Communication & Effective Listening. Dr. Coleman-Mason resides in North Texas where she surrounds herself with family members and friends. In her leisure time, she prides herself on growing her organic garden and taking part in one of her favorite pastimes; riding Pearl, her Harley Davidson motorcycle.

Produktdetails

• Verlag: Adissa Justice Leadership Coaching
• Seitenzahl: 164
• Erscheinungstermin: 5. April 2018
• Englisch
• Abmessung: 203mm x 127mm x 9mm
• Gewicht: 184g
• ISBN-13: 9780998424842
• ISBN-10: 0998424846
• Artikelnr.: 52395176