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Emotional Intelligence [Ei] is a predictor of success and yet, two thirds of people cannot identify what they are feeling. Ei is more than a theory and only effective when you apply it. This book helps you apply the basics of Ei for better relationships and better results. Whether you have to motivate someone or work with someone who is different from you, want to manage conflict and or deal with the passive aggressive coworker, this book offers steps and tips to develop healthy communication. You will learn to deal with gossip, bullying while strengthening your confidence. You will learn the C.A.R.E. difference, the 4 step model that will successfully take you through those difficult conversations.