Louisa Weinstein
7 Principles of Conflict Resolution, The
How to resolve disputes, defuse difficult situations and reach agreement
Louisa Weinstein
7 Principles of Conflict Resolution, The
How to resolve disputes, defuse difficult situations and reach agreement
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7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether youâ re new to the subject or an experienced practitioner.
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7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether youâ re new to the subject or an experienced practitioner.
Produktdetails
- Produktdetails
- Verlag: Pearson Education Limited
- Seitenzahl: 232
- Erscheinungstermin: 26. Juni 2018
- Englisch
- Abmessung: 233mm x 154mm x 17mm
- Gewicht: 384g
- ISBN-13: 9781292220925
- ISBN-10: 1292220929
- Artikelnr.: 50697336
- Verlag: Pearson Education Limited
- Seitenzahl: 232
- Erscheinungstermin: 26. Juni 2018
- Englisch
- Abmessung: 233mm x 154mm x 17mm
- Gewicht: 384g
- ISBN-13: 9781292220925
- ISBN-10: 1292220929
- Artikelnr.: 50697336
Louisa Weinstein is Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004. She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients. She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.
* PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
* 1 What you need to know about conflict
* 2 The language of early conflict resolution
* 3 Mediation: What it is and why it works
* PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
* 4 Principle 1: Acknowledge the conflict
* 5 Principle 2: Take control of your response
* 6 Principle 3: Apply the resolution framework for difficult
conversations (Stage 1)
* 7 Principle 3: Apply the resolution framework for difficult
conversations (Stage 2)
* 8 Principle 4: Manage the resolution – the soft mediation assignment
* 9 Principle 5: Build a culture of early conflict resolution
* 10 Principle 6: Walk the walk – using conflict resolution tools in
everyday life
* 11 Principle 7: Engage the safety net – what to do when informal
conflict resolution doesn’t work
* PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
* 12 Getting the mediation process off the ground
* 13 Preparing for mediation
* 14 Becoming a mediator
* APPENDICES
* Appendix 1: Employee questionnaire
* Appendix 2: Director/team lead questionnaire
* Appendix 3: Head of legal/HR/finance questionnaire
* Appendix 4: Client/stakeholder questionnaire
* 1 What you need to know about conflict
* 2 The language of early conflict resolution
* 3 Mediation: What it is and why it works
* PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
* 4 Principle 1: Acknowledge the conflict
* 5 Principle 2: Take control of your response
* 6 Principle 3: Apply the resolution framework for difficult
conversations (Stage 1)
* 7 Principle 3: Apply the resolution framework for difficult
conversations (Stage 2)
* 8 Principle 4: Manage the resolution – the soft mediation assignment
* 9 Principle 5: Build a culture of early conflict resolution
* 10 Principle 6: Walk the walk – using conflict resolution tools in
everyday life
* 11 Principle 7: Engage the safety net – what to do when informal
conflict resolution doesn’t work
* PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
* 12 Getting the mediation process off the ground
* 13 Preparing for mediation
* 14 Becoming a mediator
* APPENDICES
* Appendix 1: Employee questionnaire
* Appendix 2: Director/team lead questionnaire
* Appendix 3: Head of legal/HR/finance questionnaire
* Appendix 4: Client/stakeholder questionnaire
* PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
* 1 What you need to know about conflict
* 2 The language of early conflict resolution
* 3 Mediation: What it is and why it works
* PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
* 4 Principle 1: Acknowledge the conflict
* 5 Principle 2: Take control of your response
* 6 Principle 3: Apply the resolution framework for difficult
conversations (Stage 1)
* 7 Principle 3: Apply the resolution framework for difficult
conversations (Stage 2)
* 8 Principle 4: Manage the resolution – the soft mediation assignment
* 9 Principle 5: Build a culture of early conflict resolution
* 10 Principle 6: Walk the walk – using conflict resolution tools in
everyday life
* 11 Principle 7: Engage the safety net – what to do when informal
conflict resolution doesn’t work
* PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
* 12 Getting the mediation process off the ground
* 13 Preparing for mediation
* 14 Becoming a mediator
* APPENDICES
* Appendix 1: Employee questionnaire
* Appendix 2: Director/team lead questionnaire
* Appendix 3: Head of legal/HR/finance questionnaire
* Appendix 4: Client/stakeholder questionnaire
* 1 What you need to know about conflict
* 2 The language of early conflict resolution
* 3 Mediation: What it is and why it works
* PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
* 4 Principle 1: Acknowledge the conflict
* 5 Principle 2: Take control of your response
* 6 Principle 3: Apply the resolution framework for difficult
conversations (Stage 1)
* 7 Principle 3: Apply the resolution framework for difficult
conversations (Stage 2)
* 8 Principle 4: Manage the resolution – the soft mediation assignment
* 9 Principle 5: Build a culture of early conflict resolution
* 10 Principle 6: Walk the walk – using conflict resolution tools in
everyday life
* 11 Principle 7: Engage the safety net – what to do when informal
conflict resolution doesn’t work
* PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
* 12 Getting the mediation process off the ground
* 13 Preparing for mediation
* 14 Becoming a mediator
* APPENDICES
* Appendix 1: Employee questionnaire
* Appendix 2: Director/team lead questionnaire
* Appendix 3: Head of legal/HR/finance questionnaire
* Appendix 4: Client/stakeholder questionnaire