Author Louwanda Evans draws on provocative interviews with African Americans in the flight industry to examine the emotional labor involved in a business that offers occupational prestige, but also a history of the systemic exclusion of people of color.
Author Louwanda Evans draws on provocative interviews with African Americans in the flight industry to examine the emotional labor involved in a business that offers occupational prestige, but also a history of the systemic exclusion of people of color.
Louwanda Evans is assistant professor of sociology at Millsaps College. She has published articles in The American Behavioral Scientist, Contemporary Sociology, and The Encyclopedia of International Education.
Inhaltsangabe
Foreword - by Joe Feagin Preface 1: Introduction 2: Trapped at 30,000 Feet: Infiltrating White Space 3: On Display at all Times: Flight Attendants 4: Emotional Labor and Systemic Racism 5: The Emotional Labor of Coping and Resistance 6: Conclusion References Index
Foreword - by Joe Feagin Preface 1: Introduction 2: Trapped at 30,000 Feet: Infiltrating White Space 3: On Display at all Times: Flight Attendants 4: Emotional Labor and Systemic Racism 5: The Emotional Labor of Coping and Resistance 6: Conclusion References Index
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