Lawrence B. Rosenfeld, Ronald B. Adler, Russell F. Proctor II

Adler: Interplay

The Process of Interpersonal Communication

• Broschiertes Buch

Produktbeschreibung

With its unique blend of compelling topics and rich pedagogy, Interplay: The Process of Interpersonal Communication, Fifteenth Edition, offers a perfect balance of research and application to help students understand and improve their own relationships.

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Produktdetails

• Verlag: Oxford University Press Inc
• Seitenzahl: 504
• Erscheinungstermin: 18. Dezember 2023
• Englisch
• Abmessung: 204mm x 254mm x 22mm
• Gewicht: 908g
• ISBN-13: 9780197501344
• ISBN-10: 0197501346
• Artikelnr.: 69299661

Autorenporträt

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. Lawrence B. Rosenfeld is Professor Emeritus of Communication at University of North Carolina at Chapel Hill. Russell F. Proctor II is Professor Emeritus of Communication at Northern Kentucky University.

Inhaltsangabe

* Contents
* Preface
* PART 1. FOUNDATIONS OF INTERPERSONAL COMMUNICATION
* Chapter 1. Interpersonal Process
* 1.1 Why We Communicate
* Physical Needs
* Identity Needs
* Social Needs
* Practical Needs
* 1.2 The Communication Process
* Early Models of Communication
* Insights from the Transactional Communication Model
* Communication Principles
* Communication Misconceptions
* 1.3 What Makes Communication Interpersonal?
* Defining Interpersonal Communication
* Interpersonal and Impersonal Communication: A Matter of Balance
* 1.4 Communication Competence
* Principles of Communication Competence
* Characteristics of Competent Communication
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Watch and Discuss: "Going It Alone"
* Dark Side of Communication: The Epidemic of Loneliness
* At Work: Communication and Career Advancement
* Focus on Research: Tweeting: The Channel Affects the Message
* Assessing Your Communication: How Interpersonal Are Your
Relationships?
* Focus on Research: Online Chat in Customer Service: When Impersonal
Fails
* Watch and Discuss: "Struggles of Having a Friend with No Filter"
* Chapter 2. Mediated Interpersonal Communication
* 2.1 Mediated Communication: Pros and Cons
* Alienating or Connecting?
* Superficial or Meaningful?
* Unhealthy or Healthy?
* The Bottom Line
* 2.2 Mediated Interpersonal versus Masspersonal Communication
* Hallmarks of Mediated Interpersonal Communication
* Hallmarks of Masspersonal Communication
* 2.3 Competence in Mediated Communication
* Consider the Channel(s)
* Be Careful What You Post
* Consider the Communicators and the Environment
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Watch and Discuss: "I Forgot My Phone"
* At Work: Using LinkedIn for Career Success
* Dark Side of Communication: The Effects of Smartphone Use among Teens
* Focus on Research: Social Media Detox
* Focus on Research: The Many Meanings of the Like Button
* Watch and Discuss: "Women in Sports Face Harassment"
* Assessing Your Communication: Are You Spending Too Much Time Online?
* Chapter 3. Culture and Interpersonal Communication
* 3.1 Culture and Communication
* Culture and Co-Culture
* Intercultural Communication
* Interpersonal and Intercultural Dimensions of Communication
* Intercultural Differences as Generalizations
* 3.2 Cultural Values and Norms
* High versus Low Context
* Individualism versus Collectivism
* Power Distance
* Uncertainty Avoidance
* Achievement versus Nurturing
* 3.3 Co-Cultures and Communication
* Race and Ethnicity
* Gender Identity and Sexual Orientation
* Age and Generation
* (Dis)abilities
* Socioeconomic Status
* 3.4 Codes and Culture
* Verbal Codes
* Nonverbal Codes
* Microaggressions
* 3.5 Developing Intercultural Communication Competence
* Motivation and Attitude
* Tolerance for Ambiguity
* Open-Mindedness
* Knowledge and Skill
* Patience and Perseverance
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Focus on Research: Co-Cultural Strategies for Latinx Students
* Dark Side of Communication: Why Cultural Appropriation Is
Inappropriate
* At Work: Organizations Are Cultures
* Watch and Discuss: "PandG: The Look"
* Assessing Your Communication: What Is Your Intercultural
Communication Competence?
* Watch and Discuss: "Momondo: The DNA Journey"
* Focus on Research: Living in Another Culture: Adapting and Adopting
* Chapter 4. Interpersonal Communication and the Self
* 4.1 Communication and the Self-Concept
* How the Self-Concept Develops
* Characteristics of the Self-Concept
* The Self-Fulfilling Prophecy and Communication
* 4.2 Presenting the Self
* Public Self and Private Self
* Characteristics of Impression Management
* Face-to-Face Impression Management
* Impression Management in Mediated Communication
* Impression Management and Honesty
* 4.3 Disclosing the Self
* The Nature of Self-Disclosure
* Models of Self-Disclosure
* Benefits and Risks of Self-Disclosure
* Guidelines for Self-Disclosure
* Alternatives to Self-Disclosure
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Focus on Research: Does Instagram=#Instasad?
* Watch and Discuss: "Dove Evolution Commercial"
* Watch and Discuss: "Constructing Social Reality"
* At Work: Impression Management in the Workplace
* Dark Side of Communication: Talking Frankly about STDs
* Assessing Your Communication: Online and Offline Self-Disclosure
* Chapter 5. Perceiving Others
* 5.1 The Perception Process
* Reality Is Constructed
* Steps in the Perception Process
* 5.2 Influences on Perception
* Access to Information
* Physiological Influences
* Social Influences
* Cultural Influences
* 5.3 Common Tendencies in Perception
* We Make Snap Judgments
* We Cling to First Impressions
* We Judge Ourselves More Charitably than We Judge Others
* We Are Influenced by Our Expectations
* We Are Influenced by the Obvious
* We Assume Others Are Like Us
* 5.4 Synchronizing Our Perceptions
* Perception Checking
* Building Empathy
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Watch and Discuss: "The Monkey Business Illusion"
* Watch and Discuss: "All That We Share"
* At Work: Sexual Harassment and Perception
* Dark Side of Communication: Implicit Bias and Its Effects
* Focus on Research: You, Not I, Have a Social Media Problem
* Focus on Research: Want to Understand Someone's Perspective? Ask.
* Assessing Your Communication: Your Empathy Quotient
* PART 2. CREATING AND RESPONDING TO MESSAGES
* Chapter 6. Language
* 6.1 The Nature of Language
* Language Is Symbolic
* Language Is Rule-Governed
* Language Is Subjective
* Language and Worldview
* 6.2 The Impact of Language
* Naming and Identity
* Affiliation
* Power and Politeness
* Sexism and Racism
* Precision and Vagueness
* 6.3 The Language of Responsibility
* Accountable Language
* "I," "You" and "We" Language
* The Language of Choice
* 6.4 Gender and Language
* Extent of Gender Differences
* Non-Gender Influences on Language Use 160
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Watch and Discuss: "Girl vs. Woman: Why Language Matters"
* At Work: Swearing on the Job
* Dark Side of Communication: Sorry, Not Sorry
* Assessing Your Communication: Sexist Language
* Watch and Discuss: "Vague Facebook Posts-Congressional Hearings"
* Focus on Research: "You" Language and Interpersonal Support
* Focus on Research: Status, Gender, and Creating Online Community
* Chapter 7. Nonverbal Communication
* 7.1 Nonverbal Communication Defined
* 7.2 Characteristics of Nonverbal Communication
* Nonverbal Communication Is Always Occurring
* Nonverbal Communication Is Primarily Relational
* Nonverbal Communication Is Ambiguous
* Nonverbal Communication Occurs Even in Mediated Messages
* Nonverbal Communication Is Influenced by Culture and Gender
* 7.3 Functions of Nonverbal Communication
* Creating and Maintaining Relationships
* Regulating Interaction
* Influencing Others
* Influencing Ourselves
* Concealing/Deceiving
* Managing Impressions
* 7.4 Types of Nonverbal Communication
* Body Movement
* Touch
* Voice
* Distance
* Territoriality
* Time
* Physical Attractiveness
* Clothing
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Focus on Research: The Power of Periods. In Texting.
* Assessing Your Communication: Nonverbal Immediacy Behaviors
* Watch and Discuss: "Your Body Language May Shape Who You Are"
* Focus on Research: Verbal Planning Helps Nonverbal Delivery
* At Work: Let Your Voice Be Heard
* Watch and Discuss: "Who Sounds Gay?"
* Dark Side of Communication: The Inequality of "Lookism"
* Chapter 8. Listening: Receiving and Responding
* 8.1 The Nature of Listening
* The Importance of Listening
* Listening Defined
* Listening Styles
* 8.2 The Challenge of Listening
* Recognizing Barriers to Listening
* Avoiding Poor Listening Habits
* 8.3 Components of Listening
* Hearing
* Attending
* Understanding
* Remembering
* Responding
* 8.4 Types of Listening Responses
* Silent Listening
* Questioning
* Paraphrasing
* Empathizing
* Supporting
* Analyzing
* Evaluating
* Advising
* Which Response Type to Use?
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* At Work: Listening to the Customer
* Assessing Your Communication: Your Listening Styles
* Dark Side of Communication: The Myth of Multitasking
* Watch and Discuss: "The Listener: The Stories of Craigslist
Confessional"
* Watch and Discuss: "Brené Brown on Empathy"
* Focus on Research: Minimizing Doesn't Help
* Focus on Research: Chatbots Soften Advice with Empathy
* Chapter 9. Emotions
* 9.1 What Are Emotions?
* Physiological Changes
* Nonverbal Behavior
* Cognitive Interpretations
* Verbal Expression
* 9.2 Influences on Emotional Expression
* Culture
* Gender
* Social Conventions and Roles
* Mediated Communication
* Emotional Contagion
* 9.3 Expressing Emotions Effectively
* Recognize Your Feelings
* Choose the Best Language
* Share Multiple Feelings
* Recognize the Difference Between Feeling and Acting
* Accept Responsibility for Your Feelings
* Choose the Best Time and Place to Express Your Feelings
* 9.4 Managing Emotions
* Facilitative and Debilitative Emotions
* Thoughts Cause Feelings
* Irrational Thinking and Debilitative Emotions
* Minimizing Debilitative Emotions
* Maximizing Facilitative Emotions
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Watch and Discuss: "How to Turn Anxiety into Excitement"
* At Work: Emotional Labor on the Job
* Dark Side of Communication: Fictional Characters, Real Feelings:
Parasocial Relationships
* Assessing Your Communication: Your Emotional Intelligence
* Focus on Research: Use Your Words
* Focus on Research: When Talking About Feelings Makes Things Worse
* Watch and Discuss: "An Experiment in Gratitude"
* PART 3. DIMENSIONS OF INTERPERSONAL RELATIONSHIPS
* Chapter 10. Dynamics of Interpersonal Relationships
* 10.1 Why We Form Relationships
* Appearance
* Similarity
* Complementarity
* Rewards
* Competency
* Proximity
* Disclosure
* 10.2 Models of Relational Dynamics
* Stages of Relational Development
* Dialectical Tensions
* 10.3 Communicating about Relationships
* Content and Relational Messages
* Maintaining and Supporting Relationships
* Repairing Damaged Relationships
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Dark Side of Communication: The Anguish of Abusive Relationships
* Focus on Research: Forgiveness Strategies as Relational Stage Markers
* Watch and Discuss: "Couples Swap Phones and Go through Each Other's
History"
* Focus on Research: Metacomunication in Online Discussions
* Assessing Your Communication: Relational Maintenance
* At Work: Relational Repair on the Job
* Watch and Discuss: "The Power of Forgiveness"
* Chapter 11. Communication in Close Relationships: Friends, Family,
and Romantic Partners
* 11.1 Communication in Friendships
* Types of Friendships
* Friendships, Gender, and Communication
* Communication in Successful Friendships
* 11.2 Communication in the Family
* Creating the Family through Communication
* Patterns of Family Communication
* Effective Communication in Families
* 11.3 Communication in Romantic Relationships
* Characteristics of Romantic Relationships
* Effective Communication in Romantic Relationships
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Focus on Research: Making and Developing Friendships
* Watch and Discuss: "Can Heterosexual Men and Women Be Just Friends?"
* At Work: Social Media Relationships with Coworkers
* Assessing Your Communication: Your Family's Communication Pattern
* Focus on Research: "I'll Give You a Call": Staying in Touch with
Parents Back Home"
* Watch and Discuss: "Love Languages"
* Dark Side of Communication: Pornography and Relational Quality
* Chapter 12. Managing Conflict
* 12.1 What Is Conflict?
* Expressed Struggle
* Interdependence
* Perceived Incompatible Goals
* Perceived Scarce Resources
* Inevitability
* 12.2 Conflict Styles
* Avoidance (Lose-Lose)
* Accommodation (Lose-Win)
* Competition (Win-Lose)
* Compromise
* Collaboration (Win-Win)
* Which Style to Use?
* 12.3 Conflict in Relational Systems
* Complementary and Symmetrical Conflict
* Serial Arguments
* Toxic Conflict: The "Four Horsemen"
* Conflict Rituals
* 12.4 Conflict Management in Practice
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Focus on Research: The Dangers of Mind-Reading Expectations
* Dark Side of Communication: Ghosting: The Ultimate Silent Treatment
* Watch and Discuss: "Signs You're the Passive Aggressive Friend"
* Assessing Your Communication: Your Method of Conflict Resolution
* Watch and Discuss: "Four Horsemen of the Apocalypse"
* Focus on Research: Taking Conflict Personally
* At Work: Managing Conflict via Email
* Chapter 13. Communication Climate
* 13.1 What Is a Communication Climate?
* 13.2 How Communication Climates Develop
* Levels of Message Confirmation
* Causes and Effects of Defensiveness
* 13.3 Creating Supportive Climates
* Evaluation Versus Description
* Control Versus Problem Orientation
* Strategy Versus Spontaneity
* Neutrality Versus Empathy
* Superiority Versus Equality
* Certainty Versus Provisionalism
* 13.4 Conversation: From Monologue to Dialogue
* Casual Conversation
* Civil Dialogue
* CHECK YOUR UNDERSTANDING
* KEY TERMS
* ACTIVITIES
* FEATURES
* Dark Side of Communication: Cyberbullying: Inflicting Pain Online
* Assessing Your Communication: Confirming and Disconfirming
Communication
* Focus on Research: Phubbing: Losing Out to Your Partner's Phone
* Focus on Research: A Blurt Can Hurt
* Watch and Discuss: "Let's Try Emotional Correctness"
* At Work: Telling STAR Stories in Job Interviews
* Watch and Discuss: "What Do You Do When Someone Just Doesn't Like
You?"
* Glossary
* References
* Credits
* Author Index
* Subject Index
*